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• Bookings & Quotes - Instant Book vs. Request-to-Book

  2 weeks ago

  These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

  Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

• getawayGoGo, Google Analytics for Searching, Juneteenth, WordPress Plugin Graduates

  1 year ago

  ...R logo on Setup Interview. Apparently, we still had that ancient palm tree appearing at the end of the interview! It's been removed. Is this a bug? I don't think so, but hey it was on the list of stuff that was fixed, so now you know. 😉

  Clarify channel bridge import failures. When running a Channel Bridge import, you might have seen this error message "Cancellation status of booking (false) doe...

• Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!

  11 months ago

  ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

  In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

• Mockup Artist

  4 weeks ago

  ...product ideas to life. You genuinely enjoy getting up every day and working in markup and stylesheet languages, and you look forward to presenting fresh content, whether new features or renovated old stuff.
  * You fully understand and appreciate mobile-first design principles and have experience drawing layouts that are responsive to multiple screen sizes (mobile, tablet, desktop)
  * You are able to do...
• Trying to find out how other people are doing with Host.co

  1 week ago

  ...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc.  Why is th...
• Update History No Longer Carpooling With The Blog

  14 years ago

  ...ture of the Internet. I was told that blog posts should be persistent and reflect the time in which they were written, even if they now seem obsolete. So, as much as it pains me, I'll leave the old stuff alone.

  We've also added comment capability to the update history so you can let us know what you think when stuff happens. As with the blog, the comment capability is available via the forums under...

• Ability to "pick and choose" amenities to appear in website widget

  1 year ago

  ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

  When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

• Ken T in response to: VRBO Inquiry not coming through with email

  4 days ago

  ...vailable.

  Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.

  https://www.ownerrez.com/support/articles/air-inquiries-and-stuff#specialoffers

• Paul W in response to: corona virus CSS

  2 months ago

  CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?
• Adjust rate change logic

  11 months ago

  ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.
• Management Dashboard

  1 year ago

  ...mparing this year to last.   We purchased this license because in coming to OR this type of data just wasn't available to us.

  What we would like to see is a page in the app that would include the stuff that you have in some of your reports like: 

     The Daily Checklist

     Booking Statistics

     Occupancy

     An ADR calc which I don't really see with the data we can get a way to calcul...

• sunchic vacation in response to: Consolidate Guest Communications

  1 year ago

  Good stuff. Hoping this is addressed in the future unified inbox I heard about I think for 2023. I've seen a very cool app from Enso Connect that asks the guest what their preferred communication method is. Maybe consider something similar for each message that goes out, to allow the guest to select how they want to hear from us. OwnerRez's system could only offer the options the host has subscribed to...
• Lisa + in response to: About the Dec 26th Outage

  1 year ago

  Love the OR crew!  Thanks for working through all the mirad of cascading issues and for taking time away from your vacation to set things right.  Stuff happens its what you do when the _____ hits that fan that matters.  Great example for all of us OR.  Kuddos!
• Paul W in response to: About the Dec 26th Outage

  1 year ago

  ...sync and OwnerRez will add a "full sync" of everything to the channel queue.  However, the full resync will wait in line behind everything else.

  So what will happen is all of a sudden all of your stuff will update, both the waiting changes from before and the full resync.

  Unless there's a significant and pressing issue, I would wait a bit longer and check later in the evening (or overnight, dep...

• Ventura County V in response to: Chesky changes Airbnb- how will this affect OR api

  1 year ago

  ...astically together.  It may make it a little more difficult to investigate your competition's pricing, but it's just a toggle switch away to see where their fees are.

   

  The cleaning checklist stuff, I'm guessing will be a separate section of either checkboxes or a generic "low, medium, high" with vague definitions for people to fill in.

• Joel P in response to: PM Statements: Add Expense Categories

  1 year ago

  Hi Alece,

  You are correct. Statement views are for Owner Statements.

  However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.

  We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.

• Chris L in response to: For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does

  1 year ago

  ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers.
• BlueMtnCabins in response to: For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does

  1 year ago

  ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers. by /forums/users/347352198 Chris L – Sep 6, 2022 6:33 PM (UTC)

  exactly! Paying taxes is a small inconvenience...

• Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay

  8 months ago

  ...s://www.ownerrez.com/blog/ribbon-calendar-better-performance-bookings-filter-added-canadian-business-number-bn9-SMS-brands-support#better-performance-ribbon-calendar-bookings-filter) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...
• Best of the best

  3 years ago

  The attention to detail is what separates these guys from the rest of the crowd. It. Just. Works. Every button, every screen = just works. There's no trying to force you into using certain marketing channels or buying a bunch of stuff you don't need. It was the first time I felt like the software vendor wasn't getting in my way. Really great job.
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