The support is worth the product price alone. Any issues that I have experienced using this system have been few but the support staff is literally just an email away. No waiting on hold for hours to get somebody who doesn't care and works in a call center. These are real people who work with the software everyday.
It's pretty easy to set up and very intuitive. I didn't know anything about Property Management going into this but the OwnerRez Software makes everything so easy.
The reporting/statement system isn't very robust but it gets the job done.