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Yes! Thank you.
I got it a little wrong at first. For anyone following, here are the exact steps.
1. Click Properties
2. Choose your property
3. On the left menu, select "General In…
(Posted Jan 30, 2024 7:27 PM)
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Jan 30, 2024 7:27 PM |
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I've searched and searched because it seems obvious that there be such a setting, BUT
I can't find where to change the ribbon color of one of my properties.
I can barely read anything becau…
(Posted Jan 26, 2024 11:14 PM)
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Jan 26, 2024 11:14 PM |
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Signal and Telegram too. I'm traveling in Mexico now and everyone uses WhatsApp. Having an SMS integration would be next to useless here. Increasingly I am also using WhatsApp for messaging people …
(Posted Jan 25, 2024 3:26 PM)
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Jan 25, 2024 3:26 PM |
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They typically can in fact stack with themselves, since they're applied as rulesets on the Airbnb calendar you may be able to see this in effect on the Airbnb Dashboard.
Can the stacking behavior…
(Posted Jan 19, 2024 11:23 PM)
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Jan 19, 2024 11:23 PM |
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I appreciate your support. by Paul W (/forums/users/247) – Jan 18, 2024 3:24 PM (UTC)
I appreciate your support as well, so much that I want more of it :-)
(Posted Jan 18, 2024 12:29 PM)
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Jan 18, 2024 12:29 PM |
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In the screenshot from the rate channel test that I have included below, I am confused on multiple levels, and I'm hoping that someone can explain how this works:
(1) What is the difference betwe…
(Posted Jan 17, 2024 1:57 PM)
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Jan 17, 2024 1:57 PM |
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It is now showing active. Thank you.
(Posted Jan 17, 2024 1:23 PM)
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Jan 17, 2024 1:23 PM |
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I just went through the API integration with Vrbo. I have two listings, they are both active on Vrbo but one of them is not active on OwnerRez. I have attempted to sync on several occasions, but th…
(Posted Jan 17, 2024 11:05 AM)
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Jan 17, 2024 11:05 AM |
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Thanks so much for your thorough and candid response. I do appreciate that this is a priority for you, and that makes me feel good about being a customer. Given the complexity of the system, it's a …
(Posted Jan 16, 2024 1:14 PM)
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Jan 16, 2024 1:14 PM |
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P.S. I found that URL by googling "careers at ownerrez" or similar.
(Posted Jan 15, 2024 7:20 PM)
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Jan 15, 2024 7:20 PM |
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You don't seem defensive at all, just overwhelmed. I appreciate that you are taking your time to train additional support people well; throwing warm bodies at scaling problems is a sure path to custo…
(Posted Jan 15, 2024 7:19 PM)
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Jan 15, 2024 7:19 PM |
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I'm a new user who has put questions to support on four or five occasions now.
The good: the responses are intelligent and helpful
The bad: I'm waiting close to a week for a response, and I …
(Posted Jan 13, 2024 9:32 PM)
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Jan 13, 2024 9:32 PM |
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At https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-discounts, it says:
"Note that Airbnb does not necessarily interpret the discounts exactly as you design th…
(Posted Jan 13, 2024 9:12 PM)
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Jan 13, 2024 9:12 PM |
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I have just one renter's contract. In a few places it says, "if booked through Airbnb, then this..." and "if booked through anything else, then that..." Otherwise it's too much of a pain to change …
(Posted Jan 10, 2024 1:54 PM)
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Jan 10, 2024 1:54 PM |
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I started, built, and sold four domain name companies, including two registrars and two registries, so I have a little bit of experience in this area.
For the most part registrars are closely re…
(Posted Jan 10, 2024 11:20 AM)
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Jan 10, 2024 11:20 AM |
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Figured it out. Set a filter on your bookings page (list view is best), you can filter out all those who have or haven't signed your renter's agreement.
(Posted Jan 4, 2024 4:39 PM)
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Jan 4, 2024 4:39 PM |
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I'm supposed to collect a signed contract from every guest, and OwnerRez has sample letters threatening to cancel stays if they aren't signed.
But so far I can't figure out how to show which gues…
(Posted Jan 4, 2024 12:57 AM)
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Jan 4, 2024 12:57 AM |
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Never mind, the setting is right where it should be in property details.
(Posted Jan 3, 2024 4:10 PM)
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Jan 3, 2024 4:10 PM |
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Thanks Caleb, the article is helpful although my head hurts. If I could play 3-D chess I wouldn't be an Airbnb host...
Most helpful would be a pricing calculation/explanation pop-out or new scr…
(Posted Jan 3, 2024 3:55 PM)
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Jan 3, 2024 3:55 PM |
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I am going through my system messages to try to make them sound less like a cop and more like a host.
Anyway....
When I preview messages, the footer includes the property location, but the ad…
(Posted Jan 3, 2024 3:44 PM)
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Jan 3, 2024 3:44 PM |
