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VRBO Default Message in CRM Conversation Screen

Status: Planned 2 Votes
Brandon B
Jul 11, 2023 6:58 PM
Joined Jun, 2021 16 posts



LOVE the VRBO messaging capability now built into OR :)

However, I've noticed that the conversation always defaults to SMS despite the original message that preceded it coming in via VRBO platform.  It should, in my opinion, either:


1. Always default to the method that preceded it so as to keep communication methods in sync or

2.  Always default to VRBO messaging vice SMS regardless how the previous message came across (this would keep all communication on the platform which is a best practice in my experience)


As it stands now I have to consciously remember to select off SMS to respond to the guest using VRBO message versus SMS or risk messaging off platform when I didn't intend to.


See below.



Joel P
Jul 12, 2023 6:13 AM
OR Team Member Joined Oct, 2009 107 posts

Excellent suggestions. In fact, we've already planned to implement option one. We've got a few follow up enhancements we are working on for Vrbo Messaging, and that will be included.