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Trip Insurance

Status: Released 4 Votes
Elizabeth M
Feb 24, 2018 1:32 PM
Joined Feb, 2017 9 posts

Hi OwnerRez Team- currently you only offer the All Seasons Travel Plan Policy. Any thoughts or ability to also add to option for the All Seasons Travel Plan with Cancel for Any Reason Policy?

Chris Hynes
Feb 28, 2018 9:56 AM
OR Team Member Joined Oct, 2012 1348 posts

It's on our radar and we should be able to do it at some point, but haven't put it in as of yet.

Alice S
Jul 3, 2019 7:40 AM
Joined Sep, 2017 4 posts

Hi Chris -
Any updates on the CFAR Policy implementation? Right now, Red Tide is not considered an acceptable reason to cancel a trip to our beach place in Florida and receive reimbursement under a standard trip insurance policy. CFAR is the only one that will cover it. Last year, we were left in a bit of a pickle-- refund guests' money (ouch!) or keep their money and lose them as future guests. Moving the reservation just kicks the can down the road. Thanks as always for your help.

Paul W
Jul 3, 2019 11:37 AM
OR Team Member Joined Jun, 2009 706 posts

No updates or ETAs yet but thanks for the nudge. We have a clear path forward to offering CFAR (which means "cancel for any reason", for those that don't know). We just haven't gotten there yet.

JTVRs
Jul 3, 2019 12:01 PM
Joined Jun, 2018 385 posts

Alice S said:

Hi Chris -
Any updates on the CFAR Policy implementation? Right now, Red Tide is not considered an acceptable reason to cancel a trip to our beach place in Florida and receive reimbursement under a standard trip insurance policy. CFAR is the only one that will cover it. Last year, we were left in a bit of a pickle-- refund guests' money (ouch!) or keep their money and lose them as future guests. Moving the reservation just kicks the can down the road. Thanks as always for your help.

That might be true, a lot of guests will not use trip insurance. I'm not sure why you feel is your responsibility for something like this. As long as your legal agreement is Ironclad. Everyone in that area will have red tide, it is not your fault or responsibility when something happens.

Paul W
Jul 3, 2019 12:33 PM
OR Team Member Joined Jun, 2009 706 posts

It's not about legal fault. It's more about thinking ahead about human nature and providing a gentle landing for the guest before they run into this, get mad and start yelling and screaming. Guests have a lot of power via the credit card system these days. They can file chargebacks and disputes and tend to have a high success rate. We've heard of guests not showing up and calling their credit card and saying "product not delivered" because they never actually showed up and the bank gave them all their money back. The fact that there was a 10 page renter agreement, signed by them, doesn't always work. If you present the guest with a lot of chances to buy Travel Insurance and make it clear that things aren't covered and TI gives them a way out, you tend to get better results down stream. Even if they didn't buy it, it's in their psyche that it's their fault and the entire cost is on them because they chose not to buy TI.

JTVRs
Jul 3, 2019 3:43 PM
Joined Jun, 2018 385 posts

I suppose, but cfar is pricey...

Chris Hynes
Jul 4, 2019 5:30 PM
OR Team Member Joined Oct, 2012 1348 posts

The plans I've seen aren't *that* much more expensive than normal TI. Normals is usually 8 or 9% and CFAR might be a percent or two more.