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Quickbooks Integration: Refunds

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3 Votes Status: Requested
Replies: 3 - Pages: 1 - Last Reply: Mar 31, 2021 1:07 PM by: Dori123
Dori123
Registered: 9/27/20
Quickbooks Integration: Refunds

When I have a cancellation, the OR integration with QB seems to zero out the original invoice. It would be preferable if it created a refund instead.
The way it appears to be working now is that the QB invoice is updated to a $0 sale, which leaves me with orphaned deposits and refunds in my QuickBooks.

Paul W
Registered: 6/9/09
Re: Quickbooks Integration: Refunds

Hi Dori,

It only zero's out the invoice if the charges in OwnerRez are zero'd out. The QB invoice is always designed to mimic (ie. be an exact copy) of the charges on the booking. So when the booking charges change (whether for a refund or any other reason) the QB invoice will match.

The problem is that refunds are not created in QB (as a credit memo or whatever) so it does leave a problem with cancellations/refunds.

We plan to update our QB process to handle sales in a way where money is transferred from liability (for the initial payment) to an invoice or sales receipt later when the booking arrives. This will also help with the refund issue.

Dori123
Registered: 9/27/20
Re: Quickbooks Integration: Refunds

Thanks, I'll watch for the update.

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