Experience the difference of "Elite".

Messaging type selection

Status: Requested 1 Vote
Chuck K
Sep 27, 2023 4:27 PM
Joined Oct, 2019 79 posts

It might sound nit-picky, but in Messaging, the selector really should be auto-set to the same type as the last message. 


For example: if last message came in on SMS, then SMS should already be selected for next outbound. 

Same for channel.

I doubt I am too different from many other users. When I get a message I am anxious to jump in and get it answered, whether desktop or phone. Too many times now I find a guest has sent me a channel message but the selector was set to SMS. Or vis-a-versa.

In 2023 I just don't feel like this is something I should have to track when my priority should be the content of the response.

Thanks for reading/listening.

- Chuck