Experience the difference of "Elite".

"Daily Turnover Report" & "Same Day Change Notification"

Status: Planned 3 Votes
Brandon W
May 4, 2022 10:58 AM
Joined Jul, 2020 2 posts

Our vendors love the portal access but we have had issues with the slower times of the year when a calendar change happens no one is made aware.  I am looking for an email to go to our cleaner and hot tub vendor each morning they have a turnover with a list of the properties turning over that day and also the head count.  This should be easy for OR to implement.  

Our cleaners generally do a great job checking the portal each morning but it would be nice to have this report go out proactively by e-mail.  They do not want to receive an email for each booking as it comes in because they do not make their schedule that far in advance and that is not helpful information to them more than a few days from the check-in.  

Ken T
May 5, 2022 5:25 PM
OR Team Member Joined Aug, 2019 930 posts

This is planned for the future, but no ETA at present.

Michele W
May 26, 2022 6:23 PM
Joined Sep, 2018 37 posts

We do this now with a daily text alert to our 3rd party cleaners. At 8 am a text is sent with all arrivals and departures. If you dont subscribe to OR text service it is well worth it. We have not missed a turnaround since.  

Create SMS "triggers" for arrivals and departures like below. 

Create SMS templates like these for arriving and departing guest, putting the cell phone numbers in the TO field.