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Automated Messages That Serve as Autoresponders to Guest Messages

Status: Requested 1 Vote
Keith B
Mar 3, 2024 1:54 PM
Joined Jun, 2023 2 posts

Can you please create a feature that allows hosts to have an automated message response that occurs during a specific timeframe? Idealistically it can work for a specific time like from 10PM to 5AM for example. 

 

Example: I go to bed at 10PM, but a guest (who's already booked & confirmed, regardless if it's before their reservation date or during) messages me at 10:15PM for a random question that's not urgent. An automated message that is active between 10PM and 6AM is automatically triggered & sent to the confirmed guest stating "Good evening, I am unable to respond right now because of the late hours. I will read all my messages as soon as I wake up tomorrow at 0600 to address any non-urgent issues. For any urgent matters, please text my cell phone directly or call me directly. My number is listed in the rental agreement."

 

 

Ken T
Mar 3, 2024 7:08 PM
OR Team Member Joined Aug, 2019 1572 posts
Keith B
Mar 3, 2024 10:28 PM
Joined Jun, 2023 2 posts

Thank you for the information. From what I understand though is that the trigger applies to inquiries primarily. I still don't see a way how I can apply it to where the trigger is for messages from guests who are booked already. 

 

Is there a way to have this feature added? I don't need an automated response for inquiries , but from channel messages from booked guests.

Airnaldo C
Mar 7, 2024 6:10 AM
Joined Aug, 2020 11 posts

I'm keeping my Hospitable account because of this, they allow to send automaticcally messages with diffrent triggers.
I hope ownerrez add this feature soon

Ken T
Mar 7, 2024 10:26 AM
OR Team Member Joined Aug, 2019 1572 posts

There is ongoing work to add additional triggers that should address most if not all of your needs in the near future.