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VRBO accept booking count down notification

EUTERRA WOODS
Dec 8, 2022 6:59 PM
Joined Oct, 2021 2 posts

Hello,

would appreciate some guidance here,

when guests book via VRBO we are notified that we need to accept the reservation and a countdown clock begins. We accept the reservation in ownerres and VRBO does not remove the clock nor are we able to accept the reservation on the VRBO site. What do we need to do.

 

secondly when guests book we are not able to see how they have been reviewed. How can we resolve this?

 

thanks

Ken T
Dec 8, 2022 10:46 PM
OR Team Member Joined Aug, 2019 1022 posts

If you're using our Vrbo API, don't worry about the countdown:

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#booking-request-countdown

Not sure I understand your other question though, please write in to the Helpdesk with full details.

EUTERRA WOODS
Dec 8, 2022 11:56 PM
Joined Oct, 2021 2 posts

Thank you will do 

 

the second point was that we are unable to read reviews on people making bookings through VBRO when using API.