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Replies: 2 - Pages: 1 - Last Reply: Jul 10, 2020 8:03 AM by: Chris Hynes
Jared
Registered: 1/9/20
Surcharge Error

It appears that adding more than one surcharge for Adults, Children, Guests, etc is causing issues in the AirBnb API integration. Originally, I set a surcharge for "Adults" over 4, and it seemed to work fine. But I started getting people with lots of children and wanted to include an additional surcharge, but only have it kick in after 6 total guests. So I made another surcharge that kicked in for "Guests" over 6. The idea being that 5 adults would trigger the "Adults over 4" surcharge, but 4 adults and 2 children wouldn't incur an extra fee. However, if someone had 4 adults and 3 children, then the overall 6 "Guest" surcharge would kick in.

However, when I added the second surcharge for guests, AirBnb stopped enforcing my Adults over 4 surcharge, and instead, only enforced the Guests over 6 surcharge. I set the Position on the two surcharges so the Adults over 4 charge would come first, but that didn't have any effect.

I guess I can't use both surcharges if I want it to work with AirBnb?

Chris Hynes
Registered: 10/19/12
Re: Surcharge Error

Yep, Airbnb only supports a single guest fee, and it applies to all guests -- there is no way to do criteria like you can for direct bookings.

You can read more about what's allowed on Airbnb rate settings in these articles:

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#surcharges
https://www.ownerreservations.com/support/articles/channel-management-api-integrations-rate-fee-differences

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