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No last names on CRM

Feb 10, 2021 4:48 PM
Joined Feb, 2018 3 posts

Whenever we receive a booking, the 3rd party alert and CRM list only includes a first name. Is there a way to make sure the last name is included on the 3rd party alert and CRM list?

Ken T
Feb 10, 2021 4:56 PM
OR Team Member Joined Aug, 2019 1325 posts

The 3rd party alerts and CRM list can only display whatever data is available to OwnerRez. If you are just using iCal calendar imports from Vrbo and Airbnb, the first name is all you get (and not always that much.)

You can get the rest of the data by running Channel Bridge manually, but of course by then the 3rd party alerts will have already been sent.

The only way to really fix this issue, is to use our API connections. That way, you get all the data upfront, to be included everywhere it's useful right away.