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I'm able to delete scheduled email from a booking emais page

Ella
Apr 14, 2015 11:37 AM
Joined May, 2014 126 posts

Edit: sorry it should say "*unable* to delete" in the title, that was a typo... :/
By mistake I added an email with a security payment reminder to be sent to a wrong guest (booking ORB334212) I can't delete or modify it, it shows as "Server error"

Michelle J
Apr 14, 2015 1:01 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Ella, I don't have an answer for you yet, but I wanted to let you know that this issue is being looked into.

Michelle J
Apr 14, 2015 1:11 PM
OR Team Member Joined Jan, 2011 582 posts

I also went ahead and deleted that scheduled email for you from my end so that it won't go out.

Ella
Apr 14, 2015 1:15 PM
Joined May, 2014 126 posts

Thank you Michelle :)

Ella
May 5, 2016 8:05 PM
Joined May, 2014 126 posts

Hi again,
I have the same situation. I have a scheduled custom email with a reminder for security deposit payment. However, now that you offer such reminders in your system, it makes no sense for me to send one.
I am unable to delete it and get a "server error" message. Could you please delete it for me? This is for booking ORB430449.
I guess the problem still exists that once custom email is set up it cannot be deleted by us?

Sam Westcott
May 6, 2016 9:16 AM
OR Team Member Joined Dec, 2009 240 posts

@Ella: We're looking into the delete problem. This should have been fixed long ago, maybe it snuck back in in a later release? ~Sam

Ella
May 8, 2016 11:23 AM
Joined May, 2014 126 posts

Hi Sam, could you please delete it on your end?
Ella

Michelle J
May 9, 2016 7:43 AM
OR Team Member Joined Jan, 2011 582 posts

Good morning Ella,

The delete issue should be fixed now. Please try to delete this on your side, and let me know?

Thanks,

-Michelle

Ella
May 9, 2016 8:07 AM
Joined May, 2014 126 posts

Hi Michelle, good morning.
Yes, it worked!
Thank you,
Ella