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How to get triggers to work with same day bookings on airbnb/vrbo

Scot L
Oct 20, 2023 3:25 PM
Joined Mar, 2023 1 post

Hello, I have a property that gets mostly next day or same day bookings, sometimes with only an hour between the booking request and check in. This only becomes an issue when dealing with OwnerRez channel triggers for auto messages. Currently I have my welcome message and guest instructions, which include wifi password and how to get into each unit, triggered to send one day before booking and with a partial of the payment received. 

If the booking has been requested a few days in advance everything works fine, but if it's next or same day, none of the messages go through because theres not enough time between the request and check-in, and because even though the payment goes through on AirBNB and VRBO, it doesn't register on OwnerRez. I still have bookings that came from AirBNB that have been fully paid, that OwnerRez still says needs to be paid off.

How do I get the triggers to work with same day bookings?

Caleb M
Oct 25, 2023 6:29 AM
OR Team Member Joined Mar, 2022 84 posts

Same day triggers typically will work, but there are many variables that can cause it to be quite a precise process. In your case I'd actually recommend emailing into our helpdesk with the property details and a current or recent example of the triggers you're working with so we can take a look.