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How do I turn off Damage Protection?

Luke R
Oct 2, 2023 11:29 PM
Joined Aug, 2023 2 posts

Hi there,

How do I turn off Damage Protection? There was an option to disable Travel Insurance but I cant see an option for Damage Protection.

Bri F
Oct 3, 2023 8:28 AM
OR Team Member Joined Mar, 2022 40 posts

Hi Luke,

It sounds like you may already have Damage Protection disabled. If you navigate to Settings > Damage Protection, do you see the button that says "Turn Off"?

If not, then it's already off. 

You can always find more info on Damage Protection in the following articles:

https://www.ownerreservations.com/support/articles/damage-protection-overview

https://www.ownerreservations.com/support/articles/damage-protection-common-issues-questions

 

 

Luke R
Oct 4, 2023 6:56 AM
Joined Aug, 2023 2 posts

Thanks for getting back to me.


There is no 'Change' or 'Turn Off' button. I can see it has me automatically selecting coverage of '$500 Standard Coverage' in a drop down menu. There is no option to turn off there either, just to select a higher coverage option.
If you think Damage Protection is turned off for that property on all platforms and bookings I'll take your word for it being a newbie 🙂
Is there another section in the setup process where I would potentially be able to view and confirm it's off?

 

Thank you 

Bri F
Oct 4, 2023 7:56 AM
OR Team Member Joined Mar, 2022 40 posts

Hi Luke,

I'd like to send you some account-specific screenshots. Could you write in to us at the helpdesk (help@ownerrez.com) with the subject line "DAMAGE PROTECTION ON/OFF" and a brief description of what you're seeing?

Be sure to send it from your OR account login email address for verification purposes, please!