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how do I disable Send Security Deposit Request To Guest

Donna M
Mar 14, 2018 11:08 AM
Joined Sep, 2017 38 posts

I'm a bit lost in auto email functions. I have a guest getting send security deposit requests and he does not need it. How do I turn it off?

Chris Hynes
Mar 14, 2018 1:21 PM
OR Team Member Joined Oct, 2012 1396 posts

To turn off the security deposit for a booking, go to the Rules tab of the booking and set the security deposit to "do not reserve". That will disable the security deposit and keep the reminders from going out.

James R
May 22, 2019 8:26 PM
Joined Jun, 2018 4 posts

For Airbnb bookings, this should be turned off automatically. We shouldn't have to go in and turn each one off manually. Can this be done? My Airbnb guests are receiving these emails and it really quite annoying. Thanks!

Chris Hynes
May 23, 2019 12:35 PM
OR Team Member Joined Oct, 2012 1396 posts

They are off by default for imported bookings, however looks like you did a batch update a couple weeks ago when updating some secdep settings which turned them back on.

I skipped the reminders again for those 60 Airbnb/HomeAway bookings that had them enabled.