And what happens to bookings for which deposit was payed via stripe? And how to handle post-stay refunds on those once I have switched? TIA
Very simple. Just connect OpenEdge as a payment method and start using it. No need to do anything on Stripe from that point forward. The cards on file will continue working, only now on OpenEdge instead of Stripe. So any future payments/security deposits will process fine.
Incidentally, this is exactly why we went through the trouble to store cards on file and go through the PCI headache that is required to make that possible. We didn't want to lock you to one payment processor if you started hating them. Stripe and others have tried doing that by forcing tokenization (which only works on their gateway) but we've refused to play ball.
You can switch to any other processor/gateway at any time and your bookings will continue working seamlessly. 🏋😉
Thank you! So if I do a refund post-stay of a transaction that was originally by stripe, will the refund be performed by OE?
Actually no, I should have mentioned that. Refunds are "linked" to payments so the original payment has to still be around. However, you can keep Stripe in there and the refund will use the original Stripe Payment when the refund goes out. Just change the "Used On Property" setting on the OpenEdge one to make all the properties use that. Stripe would still be in there and active, just not used for any properties. After a year of that, when you know no refunds were going out of Stripe anymore, you could disable it. Make sense?
so open edge will be going forward and stripe will be still attached to old reservations ?
Sort of. OpenEdge will also work on new payments on the old bookings. So basically any new:
- security deposit hold
Will go through OpenEdge whether the booking is old or new. And then refunds will check the payment they are linked to and use the same processor as the payment, whether that's Stripe or OpenEdge.