Auto responders and inquries via listing sites
BlueMtnCabins
Registered: 6/6/16
|
Auto responders and inquries via listing sites
Jul 14, 2016 10:16 AM
Do i understand correctly that auto responders work only when inquiry comes via inquiry widget? I notice that when I have received a "quotable" inquiry via a widget, it has been auto-repsoned to; however when I get an inquiry via email (such as from vacation Home rentals) I have to create quote myself and trigger quote email. Is my understanding correct or I have to change some setting somewhere? thanks |
Michelle J
Registered: 1/6/11
|
Re: Auto responders and inquries via listing sites
Jul 14, 2016 12:22 PM
Hi! |
BlueMtnCabins
Registered: 6/6/16
|
Re: Auto responders and inquries via listing sites
Jul 14, 2016 12:29 PM
No. All the VHR emails I have had to date do not trigger auto-response. I suppose they have 'comments' in a sense that traveler writes something like "interested in staying with my two kids, wife and parents at your cabin". Is that a comment? I thought "comment" was a reply to a reply, i.e if the traveler responded to my quote email with a follow up question or comment. if this is what it is, then I do understand - I have to change auto-reponders to respond when there are even comments presen. Correct? |
Michelle J
Registered: 1/6/11
|
Re: Auto responders and inquries via listing sites
Jul 14, 2016 12:33 PM
Yes, it's a bit confusing. We have that setting on there because if there is a comment on the inquiry at all (even a "are you available?") some users don't want the Auto Responder to kick in because they are worried that the person asked a question that won't be answered in the automatic response. So any inquiry with a comment (which is most of them) aren't auto responded to. |