Experience the difference of "Elite".

Turno Benefits but at a Risk?

Chip B
Jun 20, 2023 6:24 PM
Joined Jun, 2022 7 posts

I took a spin through Turno, giving cleaners in the area where our beach condo is a chance to bid and become part of a cleaning "team" for our unit. Interesting concept ... it's like Uber for cleaners. But there seems to be an inherent risk that I'm not sure Turno has a solution for. If I'm missing something, let me know.

Let's say you post a project for a departure clean on July 30, and your primary team member picks it up. If for some reason they have to cancel closer to the date, and no backups pick up the project, it seems you'd be stuck. Turno confirmed to me in a chat that seeing as they are not an employer, they have no authority to guarantee a clean.

Another scenario ... if your primary has exhausted their resources during peak season and all your backups pass as well, what would you do? I guess that's the one thing about having a dedicated cleaner ... it's their responsibility to ensure they get the unit cleaned, or it's on them to try and make it right.

Again, did I overlook something in the process? Thanks!

Ken T
Jun 21, 2023 2:37 PM
OR Team Member Joined Aug, 2019 1294 posts

Your observations are correct, depending on how you use Turno.

If you are just using it to communicate with your own cleaners, then, yes, Turno has no control or financial involvement with them or your business.  As with any other employee, contractor, or vendor you might use, you're in complete control and charge of making sure they actually do the work assigned.

However, I believe Turno also has a vendor marketplace.  If you use those resources, there are extra fees, commissions, etc. to Turno, but, I think in exchange, they do have some sort of involvement for guarantees of some kind.  You'd need to reach out to them for the details of course.