We had a guest book through ab&b, a 2 months reservation @ $16,000 for an arrival Thursday Jan.13. At 5:30pm, day of the arrival, the guest texted me and said she needed to cancel and wanted us to process the refund. The guest said China would not allow her cousin on the plane. The guest that booked the reservation was for a family member, not herself. I had the option to deny the request, which I did. This was a non refundable reservation. Below is the response from ab&b and our pay out is $0
We understand what your policy states, however, in times of an extenuating circumstance, it over rules the cancellation policy of our hosts when the reservation gets cancelled.
Lots of anger from many hosts about similar refunds.. AIRBnb are you hearing us??. Its not acceptable and guests should buy their own insurance.
Did you know that the rental was booked for the 3rd party? I would suggest to NEVER allow 3rd party bookings (it is even against Airbnb policy if I am not mistaken) to begin with.
