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Damage Protection

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Good morning, everyone!  You can now purchase damage protection for your bookings!  A few days ago, we put out a first release and we've been working closely with several early users who have been testing it for us.

Turning on Damage Protection

To get started, go to Settings > Damage Protection. It should be self explanatory from there how to turn it on.

Please read the introduction information when turning on Damage Protection.  It's important that you understand how it is applied.  For instance, the guest does not optionally choose to buy Damage Protection.  Damage Protection is something that is automatically applied to all of your bookings, once turned on.

Wondering how much it costs?  Take a look a the turn-on page for Damage Protection for costs.

Applying Damage Protection to already-created bookings

Turning damage protection globally will not affect existing bookings. You'll need to go into your existing (ie. already-created) bookings and turn it on for the ones you want to have it. To do that open any booking and you'll see a new Damage Protection tab. You can pick the coverage level and apply.

Filing Claims

On any booking, you'll see the claim form under the Damage Protection tab. It's a PDF you fill out and email or fax in. We are already working on making that form electronic so that you can fill out a claim online.


2 Comments (add yours)

Apr 28, 2017 3:46 PM
Joined Jun, 2016 1097 posts

what about imported booking? where amounts are not imported/entered?

Michelle J
Apr 28, 2017 4:08 PM
OR Team Member Joined Jan, 2011 582 posts

Hi BlueMtnCabins,

You're so active all the time - I love it!!

We have a great support article about Damage Protection right there:


Give that a look!

(There's an entire section about Imported Bookings in there)

Have a relaxing weekend,