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Great, thanks Joel!
(Posted Mar 4, 2024 11:14 AM)
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Mar 4, 2024 11:14 AM |
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I just discovered that when a guest chooses to use a display name instead of their real name on their review of their direct-booked stay, Vrbo displays their real name instead when that review gets s…
(Posted Mar 3, 2024 11:12 PM)
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Mar 3, 2024 11:12 PM |
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That being the case, using your new alert system to inform us about the status like this would be much appreciated, since support staff is hard-pressed to respond to every ticket on it.
Also, I'm…
(Posted Mar 1, 2024 4:18 PM)
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Mar 1, 2024 4:18 PM |
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I'm extremely disappointing and find it totally unacceptable that it took three days to get a reply from OR support for the one technical glitch causing issues with my listings. And then I was told t…
(Posted Mar 1, 2024 3:40 PM)
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Mar 1, 2024 3:40 PM |
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This is great - thank you very much!
(Posted Mar 1, 2024 12:51 AM)
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Mar 1, 2024 12:51 AM |
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Yesterday and today I have been getting notices from OR of API syncing failures.
First with Airbnb. I added a couple dozen photos to each of my three listings yesterday, and soon after that OR se…
(Posted Feb 28, 2024 7:22 PM)
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Feb 28, 2024 7:22 PM |
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From time to time, guests ask me to send them a statement that they can use to get reimbursed or to use for their own business records.
But unless I have created a quote first, I am not able to s…
(Posted Feb 27, 2024 3:57 PM)
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Feb 27, 2024 3:57 PM |
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I should clarify that those two alerts I got this morning were from OwnerRez, not Vrbo.
(Posted Feb 23, 2024 11:05 AM)
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Feb 23, 2024 11:05 AM |
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Okay, so I got two alerts this morning that the same inquirer messaged me in two separate instances about an hour ago,, yet neither of those messages are showing either in the inquiry’s conversation …
(Posted Feb 23, 2024 11:01 AM)
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Feb 23, 2024 11:01 AM |
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Here's a technical confusion.
I just received an inquiry via Vrbo. When I went to answer it, there is no way to do so via Conversation.
So on the inquiry's Overview page, I click on "Answer" …
(Posted Feb 23, 2024 2:54 AM)
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Feb 23, 2024 2:54 AM |
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I would also like to get an email that a booking started on my website has been abandoned.
(Posted Feb 22, 2024 6:48 PM)
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Feb 22, 2024 6:48 PM |
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Also, Paul, what about triggers for abandoned bookings?
(Posted Feb 21, 2024 4:42 PM)
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Feb 21, 2024 4:42 PM |
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Thank you very much for all that clarification, Paul!
(Posted Feb 21, 2024 4:34 PM)
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Feb 21, 2024 4:34 PM |
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I see that now, thanks, Paul.
There was some kind of glitch with my browser, I suppose, where even though I had selected Inquiry is Received, Booking is Created results were showing, so those tim…
(Posted Feb 21, 2024 4:28 PM)
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Feb 21, 2024 4:28 PM |
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Also, I'm not seeing a condition for time of day for the trigger to go off. This is important, as if I receive an inquiry during the daytime when I'm awake or not away, then I don't want a triggered …
(Posted Feb 21, 2024 3:47 PM)
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Feb 21, 2024 3:47 PM |
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There's a complication in this, in that when someone is starting to book on my website, I get notification of it being an inquiry.
I am not understanding why that is. But in this case, I don't wa…
(Posted Feb 21, 2024 3:39 PM)
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Feb 21, 2024 3:39 PM |
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Right now, if I upload a file for a particular booking, such as a photo ID, that file is not associated with the contact that it is for. So the next time that contact books, I have to search for thei…
(Posted Feb 6, 2024 5:37 PM)
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Feb 6, 2024 5:37 PM |
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Hi Ed,
I've struggled with this too. But now that I'm much more clear with my guests that they can purchase travel insurance in the event that they need to cancel, they know that the ball is in t…
(Posted Jan 25, 2024 2:22 PM)
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Jan 25, 2024 2:22 PM |
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Thanks for that clarification, Ken!
(Posted Jan 24, 2024 4:42 PM)
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Jan 24, 2024 4:42 PM |
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Hi Ed, that's a thought. Hopefully someone from OR can elaborate what "Available" and "Not Available" mean.
(Posted Jan 24, 2024 4:34 PM)
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Jan 24, 2024 4:34 PM |
