Door Lock Automation and Guest Status
Door Lock Automation and Guest Status Jan 28, 2021 7:23 PM
There are a number of partners that are integrated with OR to manage electronic door locks. These door locks and partners all seem to have varying levels of capabilities associated with them that could be beneficial in helping understand the status of guests...
For example... I just found that Brivo (the company we are choosing to manage our door locks) has the ability to notify us the first time the door code is used on the door lock. IE - The guest has checked in. This is a great piece of information to have about the booking and allows us to not only send them triggered emails when they arrive about the property but it also gives us a sense of who is and isn't in house when we need to deal with issues like parking, etc... Brivo also have the ability to notify us if a specific code is used on a door lock. What our vision of this would be is to ask the guest to enter a code - 0000 for example when they have left the property. In effect they use the door lock to let us know that they have checked out. This will help the cleaning team get a jump start on the day activities if the guest has left early... The cleaning and or inspection team could also use the door lock to notify us when a unit is ready for guests.
Our thought here is that the property needs to have a Status Field and the Booking needs to have a Status Field and these fields would/could be managed manually in OR or they could be automated with any number of tools that are out there from the various partners or vendors or via OR workflows as well.
The Property Status might include values of - Occupied, Guest Ready, Needs Cleaning, Clean (Ready for Inspection), etc...
Workflows in OR could potentially handle changes in status... For example when a guest is checked in the property status would changes to occupied. When they checked out it would change to Needs Cleaning
In the ribbon view of the properties/calendars icons could be placed on the bookings,calendar to show both the property status and the booking status so you could quickly know what was going on.
Food for thought on automating things and knowing status of properties at any given moment in time