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Customize Automatic Messages Just For Booking

Status: Requested 1 Vote
sunchic vacation
Dec 10, 2022 7:45 AM
Joined May, 2021 15 posts

The ability to customize a templated message within the Booking/Messages section for future automated triggers for that booking not yet sent, without changing the template for any other future guests. This would allow hosts to better tailor any messages as well as delivery date/time based on prior customer conversations for more relevance. For example, if a guest requests an option like a BBQ grill at some point during the booking or asks about distance to the resort clubhouse, we could modify one of the pre-arrival templates created and scheduled without affecting the default template for others. I see a place we can create additional scheduled messages, but the ability to just change it for guests within their booking and keep the triggered scheduled templates would be awesome and what I've seen with another PMS that made this so easy.