We want to contact our guests by phone or email a few days before they arrive. With iCal you put the booking information on the calendar.
It would be TOTALLY AWESOME if you could enable reminders by default and give us the choice of how many days before arrival to set the reminder. That way, the iCal would pop up to remind us to contact our guest.
Extra bonus...include the phone number in the body of the appointment so on my phone I can get a reminder, open it up, and click the phone number to call (takes a ton of extra steps out).
Thanks! You guys rock.