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[This topic has been closed as a duplicate of another topic ( Cancellation policy by season? (/forums/requests/cancellation-policy-by-season) )]
(Posted 6 hrs ago)
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6 hrs ago |
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[Another topic was closed as a duplicate of this topic ( Seasonal Cancellation Policies (/forums/requests/seasonal-cancellation-policies) )]
(Posted 6 hrs ago)
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6 hrs ago |
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[This topic has been closed as a duplicate of another topic ( Additional OR Cancellation Policy Options (/forums/requests/additional-or-cancellation-policy-options) )]
(Posted 6 hrs ago)
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6 hrs ago |
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[Another topic was closed as a duplicate of this topic ( Cancellation policy options (/forums/requests/cancellation-policy-options) )]
(Posted 6 hrs ago)
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6 hrs ago |
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I'm not clear on exactly what the question is here? Please write in to the Helpdesk with a description, specific examples, and screenshots, so we can properly understand and give advice.
(Posted 10 hrs ago)
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10 hrs ago |
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You can't - and you don't need to. Inquiries don't need to be "approved", the guest can just go ahead and book without approval.
(Posted 3 days ago)
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3 days ago |
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The issue is that Vrbo doesn't even have a custom-quote API. We've pressed them on this for years, and recently we've gotten a bit of traction, so hopefully at some point that functionality will be …
(Posted 3 days ago)
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3 days ago |
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Is this a gap with the integration between VRBO / Ownerrez?
Effectively, yes - Vrbo intentionally does not provide any direct guest contact information until the guest has actually booked. You …
(Posted 3 days ago)
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3 days ago |
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Please write in to the Helpdesk with specifics, so we can investigate.
(Posted 3 days ago)
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3 days ago |
General Help and Questions » Footer
Yes, this has indeed changed, but, you can still edit the Hosted Website footer settings. Here's how to do that:
https://www.ownerrez.com/support/articles/hosted-websites-footer-customizations-v…
(Posted 3 days ago)
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3 days ago |
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Here's how to duplicate a property:
https://www.ownerrez.com/support/articles/add-new-property#duplicate
(Posted 4 days ago)
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4 days ago |
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Unfortunately, at present there's no way to do that - editing the Hosted Website does require full admin access.
(Posted 4 days ago)
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4 days ago |
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Unfortunately, no, none of the channels support the capability of changing between request-to-book and instant-book based on the season.
(Posted 4 days ago)
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4 days ago |
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Well, it looks like this must have been a very limited outage - I see there have been no responses to this post, nor have we seen any similar reports in our support tickets. Unless more evidence com…
(Posted 5 days ago)
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5 days ago |
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I don't myself interpret this law as speaking to security deposits in any way, but no doubt that will be determined over the coming months by the appropriate legal authorities.
(Posted 5 days ago)
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5 days ago |
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This is not a phishing message, it is legitimately from Vrbo - we got it also, as well as other partner-level communication.
We are not lawyers and have no competency to express legal opinions ot…
(Posted 5 days ago)
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5 days ago |
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Here's how to keep the security deposit hold:
https://www.ownerrez.com/support/articles/security-deposit-holds#charging
This does not require any interaction with Airbnb at all.
However, …
(Posted 6 days ago)
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6 days ago |
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No, that's a misunderstanding - Glamping Hub does not have an internal channel messaging system like Airbnb and Vrbo do. OwnerRez communicates with Glamping guests in the same way as it does with di…
(Posted 6 days ago)
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6 days ago |
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I would prefer to see the first feature introduced as soon as possible
Realistically, that won't happen, because that alone is not in demand by enough people, nor is it likely to be. By combini…
(Posted 7 days ago)
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7 days ago |
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the ability to swap photos in and out of the active set is ALSO a different feature than being able to have it done automatically on a schedule.
Well, yes, those are indeed two separate features.…
(Posted 7 days ago)
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7 days ago |
