Experience the difference of "Elite".

Select which photos are sent to the difference channels and our own website.

Status: Requested 3 Votes
Dean D
Apr 12, 2024 2:53 PM
Joined Feb, 2023 2 posts

Hello,

VRBO is complaining about some of our photos because they have QR codes embedded in them. Can you add a feature that allows us to omit some photos from certain channels so we don't have to remove them from everywhere?

Scott J
Apr 13, 2024 9:21 PM
Joined Mar, 2019 180 posts

Vrbo is being utterly overly paranoid and protective. They are flagging a photo of mine that says that everyone of all races, genders, orientation, etc are welcome. Totally insane.

Ken T
Apr 13, 2024 10:38 PM
OR Team Member Joined Aug, 2019 1574 posts

Yes, they don't allow any text in any photos, because someone had the bright idea to post the text of their direct-book website in a photo.

Scott J
Apr 13, 2024 10:51 PM
Joined Mar, 2019 180 posts

With the corporate buyout of Vrbo, the revenue model went to commission-only, thus the paranoia and protectionism.

Ken T
Apr 13, 2024 10:54 PM
OR Team Member Joined Aug, 2019 1574 posts

I cannot speak to that, except to say that attempting to evade Vrbo's commissions by inducing guests to find and book directly has been against their TOS for as long as they've been charging commissions, which is many years now.  So it's nothing at all new.

Dean D
Apr 14, 2024 6:26 AM
Joined Feb, 2023 2 posts

I cannot speak to that, except to say that attempting to evade Vrbo's commissions by inducing guests to find and book directly has been against their TOS for as long as they've been charging commissions, which is many years now.  So it's nothing at all new.

by Ken T – Apr 14, 2024 2:54 AM (UTC)

Hi Ken, 

One picture is a QR link to a store where guests can enhance their stay by purchasing products and/or services. That is not related to evading commissions. 

 

Ken T
Apr 15, 2024 10:10 AM
OR Team Member Joined Aug, 2019 1574 posts

Yes, and neither is the "Welcome to Las Vegas" sign.  Vrbo doesn't make any attempt to actually read the text or follow any links and suss out if they're a TOS violation or not - it simply disallows text entirely.

Scott J
Apr 15, 2024 1:44 PM
Joined Mar, 2019 180 posts

Hey thanks, Ken, for explaining all this to us. We understand that OwnerRez has nothing to do with it. I think you're just hearing our respective frustrations with Vrbo/Expedia about it.

Ken T
Apr 17, 2024 11:33 AM
OR Team Member Joined Aug, 2019 1574 posts