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No, I'm not aware that using the API has any effect on cancellation penalties.
(Posted yesterday)
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yesterday |
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No worries, happy to help!
(Posted yesterday)
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yesterday |
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You are correct, you cannot turn it off, because it already is off. :-) We don't turn Damage Protection on by default.
(Posted yesterday)
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yesterday |
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You can check the status here:
https://app.ownerrez.com/settings/damageprotection
(Posted yesterday)
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yesterday |
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Here's our support doc on how to do that:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
If you're still having problems, please write in to …
(Posted yesterday)
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yesterday |
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There is some limited ability to control specific data included, but, we do plan on adding more fine-grained permissions over time.
I'm not quite sure I understand the details of your accounting …
(Posted 2 days ago)
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2 days ago |
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Unfortunately, Booking.com does not have a "House Rules" area in the same way that Airbnb and Vrbo do. You could mention it in any of the property description fields, but, at present those are also …
(Posted 2 days ago)
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2 days ago |
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Unfortunately, no, this is not possible, because Vrbo has no custom quote API, nor can you generate OR quotes and send them to Vrbo guests who have not yet booked.
(Posted 4 days ago)
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4 days ago |
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It's on the roadmap for this year, with much work having already been done.
(Posted 5 days ago)
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5 days ago |
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The inbox is undergoing a complete overhaul as part of our "universal inbox" efforts. You'll see major changes over the course of this year, so this specific request is moot within the context of th…
(Posted 5 days ago)
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5 days ago |
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Facebook has some funny caching issues. Here's more information on how to fix that:
https://www.ownerrez.com/support/articles/hosted-facebook-sharing (/support/articles/hosted-facebook-sharing)
(Posted 5 days ago)
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5 days ago |
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This can be a complicated question, and we'd be glad to discuss in more detail via a Helpdesk question, but, the short answer is: for both Airbnb and Vrbo, you need to establish a separate connection…
(Posted 6 days ago)
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6 days ago |
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No, those amenities are selected automatically. Here's the list:
https://www.ownerrez.com/support/articles/hosted-websites-prominent-amenities
(Posted 6 days ago)
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6 days ago |
General Help and Questions » photos?
The solution remains the same - you can create custom images with different dimensions that better suit your layout, and configure the Hero Unit to use those custom images instead of the standard one…
(Posted 6 days ago)
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6 days ago |
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Yes this is planned, as the Schlage API does support this capability. No ETA though.
(Posted 7 days ago)
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7 days ago |
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This isn't thought to be a systemic issue, but, can result from issues in how exactly you configured your template, theming, etc. Please write in to the Helpdesk with specific examples and screensho…
(Posted 7 days ago)
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7 days ago |
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It's in testing... I am told "Very soon."
(Posted 7 days ago)
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7 days ago |
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That's an idea that's floated around for a long, long time, but it's never quite gelled as to exactly what it should look like. Maybe at some point though.
(Posted 7 days ago)
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7 days ago |
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As discussed above, it's not possible to reliably block a guest even from direct bookings, and not possible at all for the channels, so any such "block" function wouldn't work more than half the time…
(Posted 7 days ago)
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7 days ago |
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You should still be able to write the response in OwnerRez and it'll be transmitted to Airbnb via the API, because the Airbnb API generally connects even bookings created before you established it:
…
(Posted Apr 23, 2024 3:44 PM)
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Apr 23, 2024 3:44 PM |
