Touch Stay offers digital guest welcome books to help hosts provide guests with information about the property and surrounding area. Welcome books can be completely customized to your brand.
Before you read the rest of this article, take a minute to watch the following video. This video will walk you through setting up your Touch Stay account, connecting it to OwnerRez and how digital welcome books work on Touch Stay.
Touch Stay integrates with OwnerRez to import your properties and then automate the sending of invitations for confirmed bookings.
Step 1. Request Activation
Step 2. Authorize Connection
Next, you need to authorize your Touch Stay account with OwnerRez. From within your Touch Stay account Dashboard, go to the Integrations tab and click “Get Started” underneath the OwnerRez logo.
This will take you to the OwnerRez authorization screen where you confirm giving access to Touch Stay.
Step 3. Match Properties
Once authorized, you can match any existing Touch Stay properties to those in OwnerRez. Under the Integrations tab, use the drop downs to select the correct OwnerRez property for each Touch Stay property. When complete, click “Match selected”. If you don’t have any to match, then just click “Skip” instead.
Step 4. Import Properties
If you have any unmatched properties from OwnerRez then the next screen allows you to import those into Touch Stay. Simply check the ones you want to import and click the “Import rentals from OwnerRez” button. If you don’t want to import any, then just click “Done”.
Touch Stay will import the following:
- Property Name
- Property Address
- Main photo
Step 5. Check Your Content
Matching or importing rentals won’t automatically sync bookings from OwnerRez Make sure to check the content of your welcome books to confirm they are ready to share with your guests.
If you’re new to Touch Stay then check out the Getting Started Video for hints and tips on the easiest way to build out your welcome book content.
Step 6. Set up Invitations
The bookings from OwnerRez will follow your standard invitation and reminder scheduling and email message templates. Be sure to have these completed on all of your properties before proceeding to the final step of syncing up reservations.
This Knowledge Base article explains how to set up your schedule.
The message templates save when sending, if you don’t have them in place already then simply create a test email invitation to yourself with the message(s) you want to use. Check your email and when you’re happy with the messages, you’re ready for the final step!
Step 7. Sync and Forget!
Once your welcome books are ready and invitations in place then you can start syncing with OwnerRez. At the bottom of each property Overview tab is a toggle to “Sync Invitations”.
From this point onwards, any confirmed bookings in OwnerRez will generate email invitations based on the reservation details and your Touch Stay scheduling. Note that this only applies to bookings confirmed after you start syncing, Touch Stay won’t automatically send invitations for any existing bookings.