Built by owners, for owners.

Getting Started

Core Concepts

Overview

Bookings & Quotes

Properties

Bookings

Quotes

Guests

Rates

Rules

SMS Messaging

Reviews

My Account

Messaging

Security Deposits

Insurance and Damage Protection

Taxes

Payments

Dynamic Pricing Integrations

Widgets

Listing Site Integration

Property Management

Technical Stuff

Hosted Websites

Privacy & Security

Door Locks

OwnerRez API

Other Integrations

Email Template Library

Data Management

QuickBooks Integration

Channel Management

Testing

Change Log

Guests - Separating Guest Records

OwnerRez' Guests system allows the same guest to be associated with multiple inquiries, quotes, and bookings.  That makes it easy for you to identify repeat guests and be extra nice to them.

But we all make mistakes.  What do you do if you accidentally associate a new inquiry with an existing guest, when in reality it was someone else with, say, the same name?

You need to go through each of those bookings and split them out to the correct new guest.  To do that, open the booking and click Guest Record > Associate with different guest:


Type in the name of the new guest and select the "+Add" option:



That will open a larger window and let you fill in any other details you want (email, phone, address).


Click "Create Guest & Use" button at the bottom. The system will create a new, standalone guest record (with the new information) and link the current booking with the new guest record.