Built by owners, for owners.

Getting Started

The Basics

Setting Up Your Account

Signing In

Recommended Reading

Bookings & Quotes




My Account


Email Template Library

Door Locks

Property Management


Listing Site Integration


Hosted Websites

Technical Stuff

Insurance and Damage Protection

Data Management

QuickBooks Integration


Security Deposits



Dynamic Pricing Integrations

OwnerRez API

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Page-Specific Help



Why Test?

Rate Testing

Calendar Testing

Change Log



Separating Guest Records

OwnerRez' Guests system allows the same guest to be associated with multiple inquiries, quotes, and bookings.  That makes it easy for you to identify repeat guests and be extra nice to them.

But we all make mistakes.  What do you do if you accidentally associate a new inquiry with an existing guest, when in reality it was someone else with, say, the same name?

You need to go through each of those bookings and split them out to the correct new guest.  To do that, open the booking and click Guest Record > Associate with different guest:

Type in the name of the new guest record and select the add option that it shows:

That will open a larger window and let you fill in more details (email, phone) if you want.  You don't have to unless you want to also do that then and there:

Click Create Guest & Use button at the bottom.  The system will create a new standalone guest record with the new information and link the current booking with the new guest record.