Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings

Bookings & Quotes

Damage Protection

Data Management

Email Template Library

Guests

Hosted Websites

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Property Sharing

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Taxes

Technical Stuff

Travel Insurance

Verified Email Domains

Widgets

WordPress Plugin

Channel Management

Integrations

OwnerRez API

Payment Processing

Testing

Change Log

2022

2021

2020

2019

Guests - Separating Guest Records

OwnerRez' Guests system allows the same guest to be associated with multiple inquiries, quotes, and bookings.  That makes it easy for you to identify repeat guests and be extra nice to them.

But we all make mistakes.  What do you do if you accidentally associate a new inquiry with an existing guest, when in reality it was someone else with, say, the same name?

You need to go through each of those bookings and split them out to the correct new guest.  To do that, open the booking and click Guest Record > Associate with different guest:

Type in the name of the new guest and select the "+Add" option:

That will open a larger window and let you fill in any other details you want (email, phone, address).

Click "Create Guest & Use" button at the bottom. The system will create a new, standalone guest record (with the new information) and link the current booking with the new guest record.