Built by owners, for owners.

Getting Started

The Basics

Setting Up Your Account

Signing In

Recommended Reading

Bookings & Quotes



My Account


Email Template Library

Door Locks

Property Management


Listing Site Integration


Hosted Websites

Technical Stuff

Damage Protection

Data Management

Vacation Rental Tools extension

QuickBooks Integration


Security Deposits

Dynamic Pricing Integrations

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Page-Specific Help




Change Log


Refundable Security Deposits

OwnerRez recommends using our Security Deposit Hold system whenever possible, to provide a guaranteed method of charging the guest's credit card for any damage.  This is the easiest, most reliable, and most automated way to protect yourself.

However, some guests and owners need an alternate method, where the security deposit funds are actually paid to the owner, and then refunded to the guest.

To do this, set up a new surcharge called Refundable Damage Deposit. This will be included in the normal booking charges and paid by whatever method the guest uses -- Credit Cards, PayPal, Checks etc.

After the guest leaves:

  1. Go to the Charges tab of the booking and adjust the charges to create a balance to refund by adding a negative charge or removing the Refundable Damage Deposit charge entirely.

    If you are keeping some of the deposit, then note that as a charge.
  2. Go to the Transactions tab of the booking and refund the amount due.