In order to use your Converge (sometimes called Elavon) gateway account with OwnerRez, there are a set of API credentials that Converge will send you and you will need to enter in OwnerRez.
Once you've added the Converge payment method in OwnerRez, you will notice that we ask you for a set of three fields, called "API Credentials", at the top of the page:
- ssl_merchant_id
- ssl_user_id
- ssl_pin
These items are provided to you by Converge -- if you have not yet received them, email them and ask for those values above. Enter them in OwnerRez and create the account.
Required Fields
Converge allows you to set required fields across the integration. OwnerRez sends card info but does not send all of the contact info fields, so if they are set required in the Converge gateway settings that can cause an issue. To fix this, login to the Converge virtual terminal which should be at the following URL:
Go to the Terminal > Merchant > Payment Fields section:
Under the Billing Address section, make sure that only Address 1 and Postal Code are required and the rest of the fields are set to not required:
Test, Test, Test
To really completely test your integration, please do a test transaction using a real credit card. There is no better way of testing your API Credentials then running a real credit card. To do that, create a manual booking, collect a payment using your personal credit and a small amount (say $5). Once it goes through, use the Void & Delete option on the payment to void the credit card payment. Then cancel or delete the booking. That will tell you definitively that everything is good to go.