Built by owners, for owners.

Getting Started

Core Concepts

Overview

Bookings & Quotes

Properties

Bookings

Quotes

Guests

Rates

Rules

SMS Messaging

Reviews

My Account

Messaging

Security Deposits

Insurance and Damage Protection

Taxes

Payments

Dynamic Pricing Integrations

Widgets

Listing Site Integration

Property Management

Technical Stuff

Hosted Websites

Privacy & Security

Door Locks

OwnerRez API

Other Integrations

Email Template Library

Data Management

QuickBooks Integration

Channel Management

Testing

Change Log

Bookings & Quotes - No Instant Bookings

Most major listing sites encourage Instant Bookings - the common "Book Now!" button.  In many cases this makes sense for the same reason supermarkets put candy in the checkout aisle: it encourages impulse buying.

But sometimes you don't want or can't allow instant bookings - for instance, if your properties are in legal jurisdictions where a passport photo page is required for all incoming guests.  There are two ways to handle these "confirm" workflow situations:

#1 - Set your Book Now widgets to "inquiry only" mode so they don't actually allow a "book now." The guest will send an inquiry and will only be able to book when the owner responds with a quote.  This allows you to correspond with the guest and ensure they're qualified first.

#2 - Set the credit card processor to auth-only on booking ("card will not be charged at checkout"). This makes the booking pending until they go in and confirm, at which time we charge it.

We recommend #1 if at all possible as it works with all payment methods (not just CC's) and is generally a smoother workflow.  However, for some situations #2 is appropriate.

NOTE: Carefully consider your auto-cancellation settings.  If the booking has been "placed" but you have not confirmed that it is valid, you probably want it to auto-cancel after a few days.  You certainly don't want to be stuck with your calendar blocked by a "booking" that is actually invalid!