OwnerRez has powerful communication tools to allow you to interact with your guests. Some channels don’t automatically provide you with your guest’s email addresses. This video will walk you through the steps of turning on Airbnb’s “Allow me to use an email alias to reach guests.” option.
As of September 2023, Airbnb is removing the platform (a.k.a. proxy or pass-through) email address function. Users should follow the instructions in the Request Airbnb Guest Contact Information support article.
Check out our Setup Checklist to learn more.