Pros

It's easy to use and the customer service is top notch.

Pros

East of use. I came from another program that was not user friendly

Switched From: Escapia

Reasons for Switching to OwnerRez: Left the company I was working for to start my own

Pros

The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I didn't have before. Including things I didn't know I needed which will now drive how I manage my business. The founders built the product from the ground up as users so they literally thought of everything. It's impressive. Everything works too. I've heard people say the set up is difficult so I was expecting bugs and complications but I didn't encounter any. It's only complicated in that it's so thorough which I see as a pro not a con. It's early days because I've only just signed up but I feel very confident with everything I've configured. The customer service has been a stand out feature too. I've had Suzee helping me every step of the way and she's been answering all my questions thoroughly and has significantly expedited my setup process. Very impressed by that, it feels like OR have invested wisely here and care a lot about their customers. 10/10 so far.

Pros

I tried other products, wasting time, energy & $. Finding OwnerRez was such a relief. I can tell it was designed & implemented by professionals who had "been there/done that" as it is so logical. The sample tools, policies, communiques, etc were well thought out and easy to adjust to my use. I needed a product designed by mission-driven vacation rental owners. I joined OwerRez Facebook groups and learned a lot from them, prior to deciding on OwnerRez. Best decision I ever made.

Switched From: Lodgify

Reasons for Switching to OwnerRez: The worst experience ever. It was impossible to get any assistance in a timely manner. Their policy was to reply, via email, within 48 hours. I'd ask for help, in writing on Saturday AM and Lodgify would reply by email on Tuesday, sending me to the Encyclopedio of Logdify. FINALLY, in a chat I mentioned I had 2 one minute question, would someone call me. The rep said they NEVER call as they dont even have a phone to call out. Worse than useless. Waste of time, energy and over priced.