By Adesua W., Homeowner – written on Capterra
Excellent Customer Service
Jen Pearman is a phenomenal member of the OwnerRez Team. I could not have done this without her. Her superior level of knowledge, willingness to help and ability to troubleshoot are excellent. So incredibly glad she is on your team! She is the reason I have remained with OwnerRez.
That text messaging is not sent via text.
By Keith Bartolome, Homeowner, 1 property – written on Capterra
My overall experience with Ownerrez has been phenomenal. Even though it was a steep learning curve, the customer support, the help articles, and the help videos have been more than supportive in ensuring I had a smooth onboarding process. The features & integrations OR provides (security deposit, rental agreement, etc.) really help me to start my Airbnb last year.
I enjoy the fact that ownerrez helps me manage my Airbnb listing like a business and helps me to automate things I didn't realize could be automated. Even though Airbnb does have similar features, I love how OR allows me to pivot onto other platforms and with direct bookings if needed.
I don't like the fact that there isn't an app to download from the app store. I also wish there was more customization features on the rental agreement in terms of text boxes that are mandatory. For example, I wish I could have a separate textbox that the requires the name for each guest rather than typing a bunch of names in 1 textbox
By Wendy Benson, Homeowner, 1 property – written on Capterra
enthusiastic thumbs up
customer svc and management of reservations
I need more help designing hosted website
Recommended
By Alan Agoado, Property Manager, 26 properties – written on Facebook
great for channel management... experience is good... wish I had someone to call when I cant find things even using the help feature... sometimes trying to find things I cant seem to come up with the correct verbiage...
features are good... functionality is good for what I need...
I find it hard to adjust things... there are so many layers to the system, I cant always find what I am looking for... there is no one to call when that happens... getting an email response can take quite some time...