By Dave R., Homeowner, 4 properties – written on Capterra
Seamless and professional so far and really quite a pleasure to deal with. I'm a happy customer.
The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I didn't have before. Including things I didn't know I needed which will now drive how I manage my business. The founders built the product from the ground up as users so they literally thought of everything. It's impressive. Everything works too. I've heard people say the set up is difficult so I was expecting bugs and complications but I didn't encounter any. It's only complicated in that it's so thorough which I see as a pro not a con. It's early days because I've only just signed up but I feel very confident with everything I've configured. The customer service has been a stand out feature too. I've had Suzee helping me every step of the way and she's been answering all my questions thoroughly and has significantly expedited my setup process. Very impressed by that, it feels like OR have invested wisely here and care a lot about their customers. 10/10 so far.
There's always things that can be improved about software but I'm too early in the journey to have noticed anything significant. OR is at least 2 years ahead of the PMS I just left, might not be as pretty but I'll take functionality over glamor any day.
By Kathy H., Homeowner, 3 properties – written on Capterra
Just wish I had found OwnerRez in my first year of having vacation rentals. Their common sense, timely tools and communiques to inquiries, booked guests, etc means I can tend to my other work, home, family... life.
I tried other products, wasting time, energy & $. Finding OwnerRez was such a relief. I can tell it was designed & implemented by professionals who had "been there/done that" as it is so logical. The sample tools, policies, communiques, etc were well thought out and easy to adjust to my use. I needed a product designed by mission-driven vacation rental owners. I joined OwerRez Facebook groups and learned a lot from them, prior to deciding on OwnerRez. Best decision I ever made.
Switched From: Lodgify
Reasons for Switching to OwnerRez: The worst experience ever. It was impossible to get any assistance in a timely manner. Their policy was to reply, via email, within 48 hours. I'd ask for help, in writing on Saturday AM and Lodgify would reply by email on Tuesday, sending me to the Encyclopedio of Logdify. FINALLY, in a chat I mentioned I had 2 one minute question, would someone call me. The rep said they NEVER call as they dont even have a phone to call out. Worse than useless. Waste of time, energy and over priced.
Not yet. I ask for help when I can't figure something out and OR reps reply quickly. They follow-up, to ensure any issue is ironed out.
By Robin S., Homeowner, 4 properties – written on Capterra
My experience from the very start has been great.
I really like their user interface and support. The way they communicate their how-to's makes using the system very easy. It's not technical, its very user friendly. They also give examples in their how-to's which help explain how to use a feature - very helpful.
I'd like to have more flexible options with setting up discounts.
By Patricia K., Property Manager, 28 properties – written on Capterra
I can't help but gush about the incredible functionality and effectiveness of the OwnerRez Property Management software. As an avid user, I have found the software to be extremely user-friendly and easy to set up, even for those who may not be very tech-savvy. OwnerRez truly simplifies property management by automating and streamlining a vast array of necessary tasks, making it a one-stop solution for all property management needs.What truly sets OwnerRez apart from its competitors is the company's constant drive to improve. They have displayed an unwavering commitment to listening to user feedback and continually refining the software based on their customer's needs and preferences. On multiple occasions, they've reached out to me, offering ways to enhance my user experience or to adjust settings to fit my unique needs better.The technical support offered by OwnerRez is exceptional. Every time there's been an issue or concern, their team has responded promptly, helping me resolve the problem with minimal downtime. This attentiveness and dedication to client satisfaction truly speak volumes about their commitment to their customers.
User-Friendly: The OwnerRez software is extremely user-friendly and straightforward to set up, making it accessible to all, regardless of their technological know-how.Continual Improvements: OwnerRez's commitment to regular updates and enhancements based on user feedback ensures that the software stays relevant and continues to meet the needs of its users effectively.Proactive Communication: They are proactive in reaching out to users with suggestions for improvement or adjustments, demonstrating a genuine interest in providing a better user experience.
Limited Color Coding: One drawback of OwnerRez is the limited options for color-coding properties. For users managing multiple properties, enhanced color segmentation could provide a more intuitive and efficient visual organization system. Pricing: Over time, the pricing model for OwnerRez has seen an increase, which may be a deterrent for some users. Despite the extensive functionality and quality service it offers, the increased cost may be a concern for those operating within a tighter budget.
By Tim S., Homeowner, 3 properties – written on Capterra
Messaging, Calendars, Integration with AirBNB & VRBO
Messaging, Calendars, Integration with AirBNB & VRBO
Bit of a learning curve because it's so customizable