By Trevor E., Homeowner, 1 property – written on Capterra
Great Management Software
Cross integration of channels to manage everything from one site has been a game changer for our rental.
Somewhat of a steep learning curve to start using. I paid for the proconnect service for a step by step help to set up my account. As some one who is tight on free time this was well worth the money.
By Richard C., Homeowner, 4 properties – written on Capterra
Although we are a very small business, we always receive prompt and courteous responses to our support questions. Setup and maintenance are easy to master. Integration with our credit card payments was very easy to implement.
All the information we need in one place and the ability to save time in most day to day vacation rental activities.
Doesn't integrate in to the same extent with all OTA's However, not really the fault of the software itself, more an issue with the API's of the OTA's
By Allyson A., Property Manager, 10 properties – written on Capterra
Customer service, integration with OTAs, automation
Owner statements not detailed enough for me to send out
By Nick V., Homeowner, 5 properties – written on Capterra
Fabulous top to bottom
Automation, time savings, website, channel management
Lots of in/outs to set up so it takes some time to learn
By Carol G., Homeowner, 3 properties – written on Capterra
Excellent. The customer service is exceptional. Most of my emails are answered within a few hours and are very helpful. Unlike other platforms, I feel that the support team really knows how to help. I'm not being asked to repeat my question over and over or being redirected to another department.
Once I figured out how to use ownerrez, it is amazing. I love the ability to send rental agreements and collect security deposits as well as sign up for additional services like rental guardian
It's a steep learning curve. I think setting up templates and triggers can be quite difficult and not intuitive, especially having to set up ones for Airbnb and non-Airbnb.