Very open, lots of settings and features. Customer service is top notch. Go through every setting in the Settings menu and click around. It will help you see the terminology used and what all is available so you can properly set up your account.
I have VRs and OwnerRez helps me organize my files. Does the entire back office.
No dislikes but there are a couple of things I've asked for which they say they will work on. Home calendar needs some tweaks on mobile screen.