I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:
*Templated communications send automatically with triggers
*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.
*The emails I send through OR allow me to see if the guest has opened them
*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees
*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future
*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function
*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically
*Having OR has allowed me to get very complex with listing options and combinations of homes grouped as one listing.
*Emails to remind me and the cleaner that guests are arriving and departing set up via FollowUpThen
*Widgits- I have a booking and calendar widget on my personal website, no need to update manually. All rates are set on the OR platform, with a plethora of options for differing seasons/taxes/holiday rates, etc.
*Travel insurance option, I have this shown to all guests, so they are forced to at least consider it
*Doorlocks, my locking code is updated to RemoteLock automatically with each booking, sweet.
*Customer Service, the guys are remarkably responsive and always improving things.