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LC House

Joined August 2022
12 posts
Topic

General Help and Questions » Hostfully guidebook integration

Is there any chance Ownerrez will integrate with Hostfully guidebook? I like Hostfully much more than TouchStay.

(Posted Apr 1, 2023 12:23 PM)

General Help and Questions » Ownerrez Hosted website: How to hide daily prices on calendar? How to hide min & max price on the Properties page?

I dont want guests to see the daily prices on my calendar. I also have a huge gap (7-10x) between my lowest and highest price of some properties so I dont want to show that on the properties page. Gu…

(Posted Jan 30, 2023 1:53 PM)

General Help and Questions » Pet-caused damages

Does damage protection offered by Ownerrez cover damages caused by pet?

(Posted Oct 10, 2022 7:20 PM)

General Help and Questions » How often does Ownerrez sync with VRBO?

I changed my rates and requested full sync under VRBO API integration. I waited for an hour but the rates on VRBO havent been updated still. How long does it take Vrbo to reflect changes on Ownerrez?…

(Posted Oct 10, 2022 5:25 PM)

General Help and Questions » Cleaning fees issue

I have guest booked this morning for same day check in and they are already on their way. They are very upset about the additional cleaning fee that wasnt presented at the point of booking. Who will …

(Posted Sep 15, 2022 1:22 PM)

General Help and Questions » Minimum night being overwritten

Hi Ken, I have never set min price on Pricelabs. Nevetheless, I still followed instructions and delete all rules on my rate calendar. The problem still persisted. Tech support told me that it cou…

(Posted Sep 15, 2022 1:15 PM)

General Help and Questions » Minimum night being overwritten

I set 3 min night in default rules. Then I went to my rate calendar and set customized min night. The next day, everything was reverted back to 3 min night again. I emailed support and they told me t…

(Posted Sep 11, 2022 2:04 PM)

General Help and Questions » How to approve Vrbo cancellation request?

I'm API integrated with Vrbo. Guest sent cancellation request via Vrbo but I couldnt find a way to approve it whether on Vrbo or Ownerrez. Ownerrez also didnt send me any notification regarding the c…

(Posted Sep 2, 2022 9:17 PM)

General Help and Questions » Problem with discount

I set 5% discount for 4 nights, 10% discount for 5 nights, 15% discount for 7 nights. I have a Vrbo guest booked for 7 nights and all 3 discounts were applied and she ended up receiving 30% discount.…

(Posted Aug 26, 2022 10:44 PM)

General Help and Questions » Is there an easy way to set minimum nights without setting season?

I want to set Sun-Wed as 2 night min, and the rest as 3 night min. I also want to set 4-5 night min around holidays. Having to create seasons in order to set minimum nights is very tedious and time c…

(Posted Aug 24, 2022 5:24 PM)

General Help and Questions » How often does Ownerrez sync with Airbnb and Vrbo via API integration?

1. How often does Ownerrez sync with Airbnb and Vrbo via API integration? 2. Vrbo just informed me that API integration is completed but Ownerrez still shows Vrbo API as "Integration in process".…

(Posted Aug 16, 2022 4:15 PM)

General Help and Questions » Will Vrbo API integration force me to switch from Vrbo annual subscription to pay-per-booking?

I paid $499/property for Vrbo annual subscription so that I dont have to pay the 5% base commision fee per booking. When I was filling out the form to set up API integration with Vrbo, the following …

(Posted Aug 11, 2022 2:43 AM)