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Timothy H

Joined March 2022
9 posts
Topic

General Help and Questions » How do I fund my Stripe account so I can refund my guest?

Ah.  Ok, thanks for the response.  So, I’ll just wait for them to pull back the value they placed in there.  I’m assuming I’ll have to pay the processing fees on both sides?  (Which really sucks beca…

(Posted Jun 23, 2022 5:34 PM)

General Help and Questions » How do I fund my Stripe account so I can refund my guest?

So, I have a guest that booked via VRBO and paid via my Stripe account.  Two days later they requested to cancel.  I approved it and cancelled it via OR but Stripe sent their payment and is now in my…

(Posted Jun 23, 2022 3:36 PM)

General Help and Questions » Having issues pasting website into Facebook

Hi all, Bit of a technical question here ...   I'm having an issue when I try and paste my OR website into Facebook.  When I do it, I don't get an image.  It only shows the link that I paste in. …

(Posted May 27, 2022 8:59 AM)

General Help and Questions » Pool/Hot Tub Liability Waiver

Hi all... I have a pool/hot tub liability waiver that I want my guests to sign before they arrive.  What's the best way to have them do this?  I'm thinking of setting up a Template and then a Trigger…

(Posted May 24, 2022 3:09 PM)

General Help and Questions » Credit card name and booking name are different

Hi all... so, I have a guest checking in on Sunday and checking out on Tuesday of next week.  They've stated they're coming in for a funeral.  The name and address on the reservation and the name and…

(Posted May 20, 2022 9:59 AM)

General Help and Questions » VRBO doesn't have the right rental rates

Hi all... I'm currently using pricelabs to create the right nightly rates and using Owner Rez as my PMS.  Airbnb and VRBO are two of my platforms but only Airbnb is setup via API.  I've setup a 20% d…

(Posted May 16, 2022 2:20 PM)

General Help and Questions » Rental Agreement time period

Hi all... About how long do you give your guest to sign the rental agreement?  The booking happened on 3/13/2022 and I've just sent my 3rd request for her to sign the rental agreement - it's 4/11/202…

(Posted Apr 11, 2022 5:12 PM)

General Help and Questions » Guest wants to extend his stay

Hi all!  I did a search through the forums and couldn't really find this answer.  I have a guest who came through Airbnb that wants to extend his stay (I have availability for the days he wants).  Wh…

(Posted Mar 24, 2022 9:00 AM)

General Help and Questions » Error setting up payment method with Stripe

Hi,   I'm setting up my payment method for Stripe and I'm going through the prompts and, it appears, I'm almost done.  On the last page when it says 'Let's review your details', it's telling …

(Posted Mar 16, 2022 11:13 AM)