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Hi Jen,
Please search your mailbox for a message from help@ownerrez.com as a reply to your ticket. I show that Adria replied to you on Monday evening. I will resend it just in case it got lost.
(Posted 30 mins ago)
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30 mins ago |
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Hi Liz,
This is a recent change from Booking.com that we've begun researching but they seem to have made more changes. Could you please write an email to help@ownerrez.com with the subject …
(Posted Apr 3, 2024 6:33 PM)
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Apr 3, 2024 6:33 PM |
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No known problems from our end, and your account is reporting that both booking confirmations were delivered to your inbox.
Please try searching your mailbox for help@ownerrez.com in case they g…
(Posted Jan 11, 2024 12:51 PM)
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Jan 11, 2024 12:51 PM |
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OwnerWebs was not phishing, that was advertising spam. They were not trying to get your credentials, just trying to sell you their website design service.
However, that is an unauthorized use of…
(Posted Nov 20, 2023 6:48 PM)
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Nov 20, 2023 6:48 PM |
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We have reached out to our BDC contact with this specific scenario, he will be requesting his team to look into this and work with GetARoom regarding proper contact information being passed through.
(Posted Nov 1, 2023 9:54 PM)
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Nov 1, 2023 9:54 PM |
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Hi Derek,
At this time we have over 50 users in our Beta test, and we're working out some issues with the integration before we add anyone else to it. We're working as fast as we can throug…
(Posted Oct 5, 2023 6:04 PM)
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Oct 5, 2023 6:04 PM |
General Help and Questions » Google Pay?
Not likely, Google's products are all independently managed by different groups. Because Google does not handle payments for GVR bookings (they direct guests to your website to complete the actual bo…
(Posted Sep 20, 2023 5:43 PM)
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Sep 20, 2023 5:43 PM |
General Help and Questions » Turno not free
Thanks for bringing this up, it is the exact opposite of what we have been told was the agreement. We are reaching out to Turno directly to get clarification.
(Posted Sep 11, 2023 3:06 PM)
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Sep 11, 2023 3:06 PM |
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Hi Russ,
With most integrations such as listing sites, most of the other systems write their integration into OwnerRez, we don't integrate to them.
Payment processors are a bit different whe…
(Posted Sep 5, 2023 6:01 PM)
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Sep 5, 2023 6:01 PM |
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Yes, in the API Integrations area you can set a per-channel Rate Adjustment to increase your rates for that channel by a designated amount:
https://uc.orez.io/w/files/8834f3c859d941169fa02dee7e59…
(Posted Sep 1, 2023 6:48 PM)
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Sep 1, 2023 6:48 PM |
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Hi Tim,
You can control Credit Card payment methods at the property level within Settings > Payment Methods. At the bottom of each payment processor's settings page is a list of which properties …
(Posted May 25, 2023 7:18 PM)
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May 25, 2023 7:18 PM |
General Help and Questions » SMS setup
SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are…
(Posted Mar 23, 2023 4:59 PM)
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Mar 23, 2023 4:59 PM |
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Due to the nature of tokenized credit cards, the ID numbers are tied to each PMS software. Tokenized cards cannot be moved to a different account or PMS from the one it was created under.
I…
(Posted Mar 17, 2023 8:24 PM)
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Mar 17, 2023 8:24 PM |
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While Owners can't set up their own payment processors, it is possible for you to set up individual payment methods for each property (or group of owned properties) so the owners receive payouts dire…
(Posted Mar 9, 2023 1:29 PM)
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Mar 9, 2023 1:29 PM |
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This article may be beneficial to you:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Jan 23, 2023 6:13 PM)
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Jan 23, 2023 6:13 PM |
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Can you provide more details about what you found?
(Posted Jan 12, 2023 10:03 PM)
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Jan 12, 2023 10:03 PM |
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Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time …
(Posted Jan 10, 2023 5:36 PM)
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Jan 10, 2023 5:36 PM |
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Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less t…
(Posted Jan 4, 2023 5:14 PM)
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Jan 4, 2023 5:14 PM |
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Opayo does not integrate directly with OwnerRez, however they may work through one of our integrated gateways such as Authorize.net or Converge. Our Processor Recommendations page does have informati…
(Posted Dec 29, 2022 6:11 PM)
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Dec 29, 2022 6:11 PM |
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You can configure property-specific contact information under Settings > Theming: https://app.ownerrez.com/settings/theming
(Posted Dec 27, 2022 1:06 PM)
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Dec 27, 2022 1:06 PM |
