Experience the difference of "Elite".

Dori123

Joined September 2020
78 posts
Topic

General Help and Questions » Surcharge update: Not API connected

For a variety of reasons, I am not API connected to VRBO. I noticed that when I updated my Cleaning Fee in OR, it did not get pushed to VRBO when I did my rates push. I can't seem to find in the docu…

(Posted May 18, 2021 11:50 AM)

Blog Comments » OwnerRez is now officially an Elite Partner of Vrbo - the highest honor awarded!

Great job. Keep up the good work!

(Posted May 17, 2021 6:36 PM)

Blog Comments » Enhancements and Bug Fixes for the Week of May 10th

Thanks for the Channel Bridge history! It may be a little thing but I find it super helpful. Cheers!

(Posted May 14, 2021 6:03 PM)

Feature Requests » QB Integration: Tax issues

Thanks for the response. I may have to de-activate my QB / OR integration. I think it has a lot of potential, but I find since the integration I've had to add things to my routine in order to keep Q…

(Posted Apr 12, 2021 11:29 AM)

Feature Requests » QB Integration: Tax issues

Currently, the tax lines are coming into QB as a line item on the invoice. Taxes should be coming through to the Tax line item on the invoice so that the tax reporting is correct. Currently, I ha…

(Posted Apr 1, 2021 2:46 PM)

Feature Requests » Quickbooks Integration: Sub-Customers

Yes, that's it exactly. Customers would be Property A, Property B, etc. Sub-customers would be the guests of each property. This allows for drill-down reporting in QB that I find extremely useful…

(Posted Mar 31, 2021 1:09 PM)

Feature Requests » Quickbooks Integration: Refunds

Thanks, I'll watch for the update.

(Posted Mar 31, 2021 1:07 PM)

Feature Requests » Quickbooks Integration: Sub-Customers

When OR creates a new customer in QB, I'd LOVE to have the ability for that customer to come in as a "sub-customer" of a particular property. What I do now is manually edit the customer to be a sub…

(Posted Mar 30, 2021 11:23 AM)

Feature Requests » Quickbooks Integration: Refunds

When I have a cancellation, the OR integration with QB seems to zero out the original invoice. It would be preferable if it created a refund instead. The way it appears to be working now is that the…

(Posted Mar 30, 2021 11:18 AM)

Developer Community » Reports -- Home state of guest

I would also LOVE to see a report that shows me which states and cities my guests come from. Pretty please? Thanks!

(Posted Mar 10, 2021 10:35 PM)

General Help and Questions » VRBO bookings: Some coming in as VRBO; some coming in as VRBO (legacy)

Thanks for the quick response and fix!

(Posted Mar 2, 2021 9:38 PM)

General Help and Questions » VRBO bookings: Some coming in as VRBO; some coming in as VRBO (legacy)

Why would some of my bookings come into the OR system with a Listing Site of VRBO (legacy) and others come in with a Listing Site of (VRBO)? What's the difference in these two? I have noticed that …

(Posted Mar 2, 2021 12:27 AM)

General Help and Questions » Changeover Restrictions and Changeover Cushions

I know there are Changeover Restrictions to prevent a check-in or a check-out on specific days (like Christmas). While I don't care if guests check in or out on these days, I would like to prevent a …

(Posted Feb 18, 2021 11:46 PM)

Feature Requests » BADJOPEN language change

Any way to change the language for the adjacent night field? Currently it returns the phrase "night after (departing 2/22)". I find this language awkward and it makes my upsell email awkward, as I …

(Posted Feb 18, 2021 10:37 PM)

General Help and Questions » Orphaned Customers in QuickBooks Online

It would be fine to either merge the customers in QB if they have the same information, or at the very least, allow me to initiate the sync between OR and QB. That way, I can wait until the customer …

(Posted Feb 1, 2021 9:56 PM)

Feature Requests » Any way to categorize guests as Sub-Customers in QuickBooks?

Thanks, Paul. The traditional way in QB (or so I understand) was to set up each Property with Tenants as a "Customer" and "Job." That allows you to roll all your tenants up under each property for…

(Posted Feb 1, 2021 9:37 PM)

Feature Requests » Any way to categorize guests as Sub-Customers in QuickBooks?

When OR creates a guest record and passes it to Quickbooks, is there any way to automate that the guest is a sub-customer of a property, rather than a full customer? TIA

(Posted Feb 1, 2021 3:12 PM)

General Help and Questions » Orphaned Customers in QuickBooks Online

I use Channel Bridge with VRBO. When I get a new booking, an entry is made to OR to block my calendar. The entry uses only the first name of the customer. This syncs with my QuickBooks and creates a …

(Posted Feb 1, 2021 3:09 PM)

General Help and Questions » AirBnB House Manual

Thanks. I ended up using the "Limited" feature to just delete it. Back in the day, you used to have all your info in a self-produced manual. Now there is a field for everything, so it's not necessary…

(Posted Jan 21, 2021 3:14 PM)

General Help and Questions » AirBnB House Manual

Email sent. It's under "Guest Resources," as "House Manual." When API connected, this is not editable.

(Posted Jan 18, 2021 1:31 PM)