Experience the difference of "Elite".

Valerie R

Joined September 2019
119 posts
Topic

General Help and Questions » New secdep reserved before old one expired

I had a guest contact me for the same reason. I created this response to explain why that happened and share it here in case others might want to use it: ======================================== …

(Posted Mar 11, 2021 1:54 PM)

Feature Requests » Travel Insurance purchase alert

If the guest purchases travel insurance it IS documented in the booking activity notes: Activity Jun 17, 20 - The booking was entered. Jun 17, 20 - Scheduled a payment for the remaining balance …

(Posted Feb 18, 2021 1:32 AM)

General Help and Questions » Tags and message triggers

Question about using tags in triggers: There are 2 types of tags, one related to bookings and one related to guests. If we create a trigger to use "only" a specific tag, does the trigger look at A…

(Posted Jan 19, 2021 11:12 AM)

General Help and Questions » Reporting for 1099

I use the Line Item Pivot Detailed report....it has a LOT of information so maybe one of those options might be what you need?

(Posted Jan 19, 2021 10:14 AM)

Feature Requests » Add % as a cancel fee option on cancelation policy setting

In the past I've explained to our guests the fact that VRBO won't refund their service fee unless we refund their payment in full and have offered them the option to make an outside payment to me for…

(Posted Jan 19, 2021 9:47 AM)

Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults

Reading further, thanks also for the "clarified the cancellation wording for those that charge fixed cancellation fees." :-)

(Posted Dec 31, 2020 9:54 AM)

Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults

Hi Paul, thanks for the updates! My question is about the "rent only" option on discounts and surcharges" feature...it seems to only be available on surcharges or discounts that are in the "Automa…

(Posted Dec 31, 2020 9:43 AM)

Feature Requests » Guest Instructions - Electronic Version?

Wouldn't it be great if somehow there was a way to send guests a link to the Guest Instructions? In this day & age when everyone wants to do everything on their phone how nice would it be if they c…

(Posted Dec 17, 2020 4:23 PM)

Feature Requests » Coupon code - Field code for email templates?

Thanks, Ken.....that worked, in a roundabout way! :-)

(Posted Dec 10, 2020 1:35 PM)

Feature Requests » Airbnb House Manual

Chris, I find it confusing why the Airbnb guest should see the "Check-in instructions" as well as the "House Manual"....aren't those two fields supposed to contain the same information? Maybe I misu…

(Posted Nov 23, 2020 10:47 AM)

Feature Requests » Search By $ amount

Hello ShenRent, You say "If you put the exact dollar amount in both min and max, it should return anything that matches." I've run the Detailed Payments report for one of my properties. I don't see…

(Posted Nov 22, 2020 12:23 PM)

Feature Requests » Airbnb House Manual

Hello, Thanks for all of the new features and improvements you are making on the Airbnb CRM in OwnerRez. I love being able to communicate through the "Airbnb messaging" system right from my OwnerRez…

(Posted Nov 22, 2020 12:03 PM)

General Help and Questions » Question about Property Field Differences when integrated with Airbnb

Hi Paul, The error message I received was from OwnerRez: Please correct the errors below. The field House Manual must be a string with a maximum length of 10000.

(Posted Oct 17, 2020 11:16 AM)

General Help and Questions » Question about Property Field Differences when integrated with Airbnb

Hi Paul, Yes, I knew there was a "House Manual" field in the Guest Instructions area in OwnerRez and assumed that it might be related to Airbnb's house manual. However, since it was not included on …

(Posted Oct 15, 2020 3:40 PM)

Blog » Vrbo Over the Years - 25 Years of Homepage Changes

As one of the legacy VRBO employees hired back in the "good ole days" when the site was still owned and operated by the original founders, I found this blog post fun to read. All of those home page v…

(Posted Oct 13, 2020 10:45 AM)

General Help and Questions » Question about Property Field Differences when integrated with Airbnb

Any updates on this? I tried using Chris' suggestion: " you can try changing to Limited mode on the sync in OwnerRez which will make it available for edit again. Then switch back to Everything mode …

(Posted Oct 12, 2020 12:20 PM)

General Help and Questions » Inbox not feeding

I see...so you are saying that our emails to guests sent through OR are forwarded to the guest's personal email box by Airbnb, but not documented in the Airbnb messaging center. Thanks!

(Posted Sep 17, 2020 1:17 PM)

General Help and Questions » Inbox not feeding

I've wondered why the emails I send to guests through OR to an Airbnb guest do not show up in the Airbnb messaging for that booking...I was never 100% positive the guest received my email. Chris, it…

(Posted Sep 17, 2020 10:56 AM)

Feature Requests » Custom Field to link to trigger

Hello, It would be nice if we could link a trigger to a custom field, such as "ID provided". If this existed I could create a trigger to send the Check-in instructions when (1) the booking is paid i…

(Posted Sep 4, 2020 11:43 AM)

Feature Requests » Airbnb messages in "Communication History" on booking

Hello, I realize that the Airbnb messaging in OR is a fairly new development and I'm sure you are still working on it and making improvements. Today I discovered that on an individual booking (Book…

(Posted Jul 25, 2020 10:26 AM)