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Ken T

OwnerRez Team Member
Joined August 2019
1472 posts
Topic

General Help and Questions » AirBnB CRM and URLs (and specifically the Rental Agreement)

No, you should be confident of the opposite - if you put links in your property description, most likely they will *not* work, probably won't be visible at all, and in many cases will cause your list…

(Posted May 10, 2021 10:07 AM)

Feature Requests » Internal Name and or description for custom ical export

No, and yes. - No, you can't do it now. - Yes, it's necessary and planned for the future. As always, no ETA, but I think sooner than later.

(Posted May 7, 2021 10:52 AM)

Feature Requests » Trigger an SMS message from an important email message sent to a booked guest

Hmm, that seems like a pretty rare corner case. But fair enough - I'll reopen the request so we can see if others vote for it.

(Posted May 6, 2021 10:28 PM)

General Help and Questions » Reminder setting up a new listing - order of process

Yes, you can fully set up a new property in OwnerRez, and then push the listing information to Vrbo and Airbnb using API connections. https://www.ownerrez.com/support/articles/channel-management-a…

(Posted May 6, 2021 10:26 PM)

Feature Requests » Trigger if guest has (or hasn’t) replied/opened an existing automated email.

That may be something we could consider down the road as we move towards a unified inbox.

(Posted May 6, 2021 7:43 PM)

Feature Requests » Trigger an SMS message from an important email message sent to a booked guest

I don't think this requires a special function - you can already accomplish this effect. Just set up the SMS template, and another trigger to fire it, that uses the same parameters as the trigger th…

(Posted May 6, 2021 7:03 PM)

Feature Requests » Trigger if guest has (or hasn’t) replied/opened an existing automated email.

I'm afraid we won't be adding this. That's because our "Guest has read the email" indicator is extremely unreliable. This is due to the nature of how email works, which we don't control. - We can…

(Posted May 6, 2021 9:56 AM)

General Help and Questions » Account ID for Vrbo API

It's under Settings > API Integrations > select the Vrbo entry. If you don't already have your Vrbo API configured in there, you aren't ready to do the connection yet. https://www.ownerrez.com/su…

(Posted May 4, 2021 1:16 PM)

General Help and Questions » Changeover Restrictions - change for specific bookings

Unfortunately, there is no way to individually override the forced-gap rule - if you have it turned on, it will be enforced in all cases.

(Posted May 3, 2021 12:47 PM)

Feature Requests » Cleaning Date

Yes, we're not currently planning to remove this field.

(Posted May 3, 2021 11:33 AM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

Nope, it's still in progress. Hopefully later this year.

(Posted May 3, 2021 11:10 AM)

General Help and Questions » AirBnb API as a Cohost

Yes, you need to connect the API to the actual Airbnb account, not to a cohosted account. https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questio…

(Posted May 3, 2021 10:59 AM)

Feature Requests » Cleaning Date

We now have very thorough integrations with several companies that provide housekeeping and maintenance scheduling: https://www.ownerrez.com/support/articles/housekeeping-service-connections-overvie…

(Posted May 3, 2021 9:04 AM)

General Help and Questions » Tracking

Most likely you need to add them as a Custom Source: https://www.ownerrez.com/support/articles/custom-sources

(Posted Apr 29, 2021 5:21 PM)

Feature Requests » To be able to add custom fields to booking notes

I'm not clear on how this is different from the normal custom fields that are required on checkout/signing? https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acce…

(Posted Apr 26, 2021 5:44 PM)

General Help and Questions » Field Code Not Populating Clickable Links

It usually ends up clickable in the guest's email inbox. But, you can also explicitly make it clickable by selecting the text of the field code in the editor, clicking the "Link" button on the edito…

(Posted Apr 26, 2021 9:05 AM)

General Help and Questions » How do I remove the OwnerRez "Is this an inquiry?" banner from all my incoming emails?

Good point. - You don't need that for Airbnb, because Airbnb inquiries now come direct through the API, as you suggest. - Vrbo doesn't work that way unfortunately, but we recommend using Vrbo…

(Posted Apr 24, 2021 12:25 PM)

General Help and Questions » Channel Bridge / Modified booking omission

Yes, just last week. You can watch the webinar announcement here: https://www.ownerrez.com/webinar-april-13-2021-ownerrez-airbnb-offline-security-deposits-and-request-to-book?autoplay

(Posted Apr 22, 2021 4:02 PM)

General Help and Questions » Vrbo virtual Tour

It doesn't - you have to set that directly in your Vrbo control panel. The API connection between OwnerRez and Vrbo doesn't support transmitting that data at present.

(Posted Apr 22, 2021 10:21 AM)

General Help and Questions » Channel Bridge / Modified booking omission

Actually, Airbnb API now does support Request-to-Book: https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book#airbnb

(Posted Apr 21, 2021 8:46 AM)