General Help and Questions » Damage Deposit
Most likely, that's because you had existing bookings with the security deposit required. Turning that off affects new bookings, but not already-existing ones.
(Posted Jul 2, 2022 1:07 PM)
|
Jul 2, 2022 1:07 PM |
|
Yes, you can require a gap of a specified number of nights in between each booking:
https://www.ownerrez.com/support/articles/property-availability-rules#changeover https://www.ownerrez.com/suppo…
(Posted Jun 30, 2022 5:22 PM)
|
Jun 30, 2022 5:22 PM |
|
If a guest writes in and wants to pay early, you most likely already have their card on file from the first payment, so, you can just go to the Transactions tab and collect a payment of the remaining…
(Posted Jun 30, 2022 5:16 PM)
|
Jun 30, 2022 5:16 PM |
|
Generally, we do not recommend setting up a special charge for damage protection, but rather, building it into your rates as a cost of doing business.
However, if you do choose to add a special f…
(Posted Jun 29, 2022 11:22 PM)
|
Jun 29, 2022 11:22 PM |
|
That would be highly unlikely, because even if a fix were ready right now (which it is not), deploying a new version of Channel Bridge still has to go through Google's testing process which can take …
(Posted Jun 29, 2022 2:03 PM)
|
Jun 29, 2022 2:03 PM |
|
Unfortunately, there is no effective workaround at present other than manually copying information from your Vrbo control panel into OwnerRez, which is not recommended due to the potential for confus…
(Posted Jun 28, 2022 2:55 PM)
|
Jun 28, 2022 2:55 PM |
|
Channel Bridge is still working for bringing in Vrbo reviews, though, it is unknown what other changes might be planned by Vrbo that might affect this at any time.
(Posted Jun 27, 2022 6:27 PM)
|
Jun 27, 2022 6:27 PM |
|
The Vrbo API is completely unaffected by this change - any data that was brought in by API before, will still be brought in just the same as before.
Pre-API bookings never had data brought in by …
(Posted Jun 27, 2022 6:26 PM)
|
Jun 27, 2022 6:26 PM |
|
There can be a number of reasons for this, so, it's best to reach out to the Helpdesk so we can take a look.
(Posted Jun 27, 2022 12:46 PM)
|
Jun 27, 2022 12:46 PM |
|
Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.
See …
(Posted Jun 27, 2022 11:35 AM)
|
Jun 27, 2022 11:35 AM |
|
Yes, this is planned for the future.
(Posted Jun 25, 2022 10:41 PM)
|
Jun 25, 2022 10:41 PM |
|
Yes, if you checked those boxes, that is exactly what would happen, which is why we don't recommend doing that.
Also, those default messages will include financial data for the booking, which wil…
(Posted Jun 25, 2022 10:25 AM)
|
Jun 25, 2022 10:25 AM |
|
The Preview button will only show if there are bookings that can be previewed.
(Posted Jun 24, 2022 11:55 AM)
|
Jun 24, 2022 11:55 AM |
|
Yes, you can control the checkin/checkout days in a special season covering specific dates.
(Posted Jun 24, 2022 12:00 AM)
|
Jun 24, 2022 12:00 AM |
|
This generally simply means that Vrbo has not yet set up their end of the API connection, so it isn't working properly yet. When they do set up their end, these errors will go away.
(Posted Jun 23, 2022 11:53 PM)
|
Jun 23, 2022 11:53 PM |
|
In the settings for each Widget in OwnerRez, there's a CSS block, where you can add CSS code that will, to some extent, change the appearance of the Widget to make it match better.
(Posted Jun 23, 2022 7:58 PM)
|
Jun 23, 2022 7:58 PM |
|
Generally, the system knows that Vrbo platform bookings and Airbnb bookings are not paid via OwnerRez, and so does not send payment messages with links.
Vrbo API bookings are paid through OwnerRe…
(Posted Jun 23, 2022 11:21 AM)
|
Jun 23, 2022 11:21 AM |
|
Not sure what exactly you're looking for here?
(Posted Jun 21, 2022 6:33 PM)
|
Jun 21, 2022 6:33 PM |
|
Well, this is the flipside of OwnerRez trying to do everything in realtime that it can... there's not much if any time for an "undo" button to catch an error before the message is out flying across t…
(Posted Jun 21, 2022 2:37 PM)
|
Jun 21, 2022 2:37 PM |
|
Unfortunately, Airbnb provides no official API method to bring in guest photos. At present, Channel Bridge can do this, but this is dependent on an unofficial approach and may be restricted by Airbn…
(Posted Jun 21, 2022 12:56 PM)
|
Jun 21, 2022 12:56 PM |
