Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1474 posts
Topic

General Help and Questions » Surcharges and OTAs

OwnerRez is only able to set surcharges in channels you are connected to via API, so that answers Vrbo. For Airbnb, there are a number of possibilities, such as, you may have set a rate adjustmen…

(Posted May 11, 2022 9:34 PM)

General Help and Questions » New Airbnb App and search categories

Airbnb has just confirmed to us that, indeed, this will be entirely automated using machine learning, so there will be no new settings, amenities, or other options to configure.

(Posted May 11, 2022 3:46 PM)

General Help and Questions » New Airbnb App and search categories

Airbnb just announced it to us as well.  Their official guidance says that the new categories will be "evaluated using machine learning", which suggests that, no, there won't be any additional boxes …

(Posted May 11, 2022 12:52 PM)

Feature Requests » Thermostat Integration

There have been plans to integrate with Zapier, which would provide some of these capabilities, but we try not to give ETAs as software companies are infamous for not meeting them and that just annoy…

(Posted May 9, 2022 6:34 PM)

Feature Requests » Owner Statements to include Running Balance

Yes, this is planned for the future, but no ETA at present.

(Posted May 5, 2022 5:26 PM)

Feature Requests » "Daily Turnover Report" & "Same Day Change Notification"

This is planned for the future, but no ETA at present.

(Posted May 5, 2022 5:25 PM)

Feature Requests » Ability to Assign Specific Rental Agreements based on Season

The trouble with this is that Vrbo automatically displays a draft version of your rental agreement, but they don't support this kind of flexibility.  So even if OwnerRez did, your Vrbo guests would b…

(Posted May 5, 2022 1:54 PM)

Feature Requests » Payment Schedules

Yes, this is planned, though no ETA at present.

(Posted May 5, 2022 1:52 PM)

Feature Requests » User Access authorities

Yes, this is planned, though I don't have an ETA on it.

(Posted May 5, 2022 1:52 PM)

Feature Requests » Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date"

You're always able to override what OwnerRez calculates, and refund some other amount.  You can manually edit the Charges as you think best.

(Posted May 3, 2022 3:32 PM)

Feature Requests » Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date"

the refund was going to amount to 97% of the total for the stay. That means the amount being queued up to refund to the cancelling renters wouldn't be correct. No, that's actually correct, and wh…

(Posted May 3, 2022 2:33 PM)

General Help and Questions » Any way to include cleaning fee in the per-night rate?

Well, sure - don't have a cleaning fee.  Just build the cost of cleaning into your regular rate pricing.

(Posted May 2, 2022 1:03 PM)

General Help and Questions » Cleaners

Here is how to set up and use Portal Access: https://www.ownerrez.com/support/articles/portal-access https://www.ownerrez.com/support/articles/portal-access https://www.ownerrez.com/support/a…

(Posted Apr 30, 2022 10:10 PM)

General Help and Questions » Sold API connected property

Channel Bridge is an entirely manual tool, and only runs when you manually run it.  So there's nothing you need to "disable". If you disabled the template, it won't be visible in the regular list…

(Posted Apr 25, 2022 3:07 PM)

General Help and Questions » Automated welcome message through Airbnb messaging so that guests know that ownerres emails are legitimate

If you are connected to Airbnb via API, you can configure OwnerRez to automatically send Airbnb message templates via the Airbnb internal messaging system.  Check the green box on this page: http…

(Posted Apr 25, 2022 2:56 PM)

General Help and Questions » Sold API connected property

You mean, accept direct bookings?  That's entirely separate from Airbnb and Vrbo, so, yes.

(Posted Apr 23, 2022 10:55 PM)

General Help and Questions » Prevent x night gaps?

Yes, you can set a gap restriction to disallow bookings that leave a gap of less than 6 nights: https://www.ownerrez.com/support/articles/property-availability-rules#changeover https://www.ownerr…

(Posted Apr 22, 2022 11:13 PM)

Feature Requests » Putting National Holidays on OR Calendar

Yes, you can already do this: https://www.ownerrez.com/support/articles/holidays https://www.ownerrez.com/support/articles/holidays https://secure.ownerrez.com/holidays https://secure.ownerre…

(Posted Apr 21, 2022 4:09 PM)

General Help and Questions » Cleaners

If you are using Portal Access, you can give certain cleaners only visibility to certain properties. And, you can set up templates that are only sent to the particular cleaner assigned to each pr…

(Posted Apr 20, 2022 6:12 PM)

General Help and Questions » Sort seasons by date no longer works properly

In what way is this not working?  The recurring seasons don't sort that way, of course, because they don't have a proper beginning or end.  But if you disregard those, the rest do appear to be in des…

(Posted Apr 18, 2022 8:52 PM)