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Here are some things to try:
https://www.ownerrez.com/support/articles/channel-bridge-common-issues-questions#errors-out https://www.ownerrez.com/support/articles/channel-bridge-common-issues-que…
(Posted Sep 22, 2022 9:59 AM)
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Sep 22, 2022 9:59 AM |
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RemoteLocks works with both Z-Wave and Yale:
https://www.ownerrez.com/support/articles/integration-remotelock-door-locks#compatibility https://www.ownerrez.com/support/articles/integration-remote…
(Posted Sep 21, 2022 9:05 PM)
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Sep 21, 2022 9:05 PM |
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You'd have to ask PriceLabs about what their development plans might be.
(Posted Sep 20, 2022 7:56 PM)
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Sep 20, 2022 7:56 PM |
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No, there's not a way to make the card process automatically when the RA is signed. If you choose to turn off the auto process, you'll need to run it yourself when, in your judgment, the booking is r…
(Posted Sep 20, 2022 6:06 PM)
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Sep 20, 2022 6:06 PM |
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It is, and hopefully will be out later this year.
(Posted Sep 19, 2022 11:23 PM)
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Sep 19, 2022 11:23 PM |
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Yes, in fact, it is essential to state in your House Rules that guests are required to sign and follow the Rental Agreement.
(Posted Sep 19, 2022 11:14 PM)
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Sep 19, 2022 11:14 PM |
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This is not recommended and not supported - the card should be charged as soon as the booking is made. You don't want bookings blocking your calendar that have not paid you anything.
(Posted Sep 19, 2022 8:28 PM)
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Sep 19, 2022 8:28 PM |
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Got your Helpdesk message and replied.
(Posted Sep 19, 2022 12:06 PM)
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Sep 19, 2022 12:06 PM |
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This may be because your direct bookings are not being properly identified as being from your website.
In any case, this is not the recommended way to set taxes - rather than setting specific cha…
(Posted Sep 17, 2022 5:35 PM)
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Sep 17, 2022 5:35 PM |
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@Steve & Kyristen K - please write in to the Helpdesk with your specific example so we can investigate.
(Posted Sep 17, 2022 4:57 PM)
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Sep 17, 2022 4:57 PM |
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We do plan to add support for multiple email addresses for owners.
(Posted Sep 17, 2022 2:48 PM)
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Sep 17, 2022 2:48 PM |
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Is it not practical simply to "Print to PDF" from your browser?
(Posted Sep 16, 2022 11:45 PM)
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Sep 16, 2022 11:45 PM |
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I just finished a conference call with our Airbnb contacts, and here is what they have recommended:
* You can choose to keep the affected bookings as they are, without the cleaning surcharge.
…
(Posted Sep 15, 2022 1:02 PM)
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Sep 15, 2022 1:02 PM |
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We are actually working on a more general capability that would allow you to configure an expense (that can be for anything) of a fixed amount or a percentage. So, this would achieve the effect you …
(Posted Sep 15, 2022 11:54 AM)
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Sep 15, 2022 11:54 AM |
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Most payment processors do not use simple math to calculate their fees, and, they can vary by account even with the same processor based on your negotiations with them. So, it is out of the question…
(Posted Sep 14, 2022 12:32 PM)
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Sep 14, 2022 12:32 PM |
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We've asked, but they don't seem particularly interested. We've looked into potentially importing them using Channel Bridge or an exported report from Vrbo, but there are issues with that too. Mayb…
(Posted Sep 13, 2022 1:23 PM)
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Sep 13, 2022 1:23 PM |
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Since you are using PriceLabs, their min-nights setting is automatically overriding whatever might otherwise be set in OwnerRez. You'll need to fix the configuration issue in PriceLabs, not OwnerRez…
(Posted Sep 12, 2022 1:02 PM)
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Sep 12, 2022 1:02 PM |
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Yes, that is correct. However, that may or may not be related to the issue with Vrbo. If it's still stuck, please write in to the Helpdesk so we can take a look.
(Posted Sep 12, 2022 11:11 AM)
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Sep 12, 2022 11:11 AM |
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Each suggested additional payment method is its own rather complex integration process, not just one task, and would need to be prioritized separately.
We do have a standalone request (actually s…
(Posted Sep 9, 2022 12:15 PM)
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Sep 9, 2022 12:15 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/venmo-and-photo-id)]
(Posted Sep 9, 2022 12:13 PM)
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Sep 9, 2022 12:13 PM |
