Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
748 posts

General Help and Questions » Two name fields on guest record

Yes, this has been requested before. We're hoping to overhaul our guest record handling over the course of the coming year, to help more readily identify repeat guests, allow them to be associated w…

(Posted Dec 18, 2019 10:35 AM)

General Help and Questions » Deleting templates

You shouldn't be getting stuck in a Catch-22 like this. Can you write in a support request to help@ownerreservations.com and tell us the specific name of the template and triggers that is doing this…

(Posted Dec 17, 2019 3:50 PM)

General Help and Questions » Adding a third party to process payments

If you have low volume, we've found that Stripe is more willing to establish a merchant account for you than other providers. You might give them a call. As far as using your PM for payments, the s…

(Posted Dec 17, 2019 9:26 AM)

General Help and Questions » How to generate a mailing address list (snail mail, not email) to export to Excel

The CRM > Guests report includes snail mail addresses, and can be exported to Excel. You can find a similar report containing a list of guest email addresses under Reports > Mailing List, which also…

(Posted Dec 16, 2019 12:56 PM)

General Help and Questions » Stripe Error

For anyone who is setting up a Stripe account and runs into this error, this support document will be useful: https://www.ownerreservations.com/support/articles/stripe-process-payments-unsafely-sett…

(Posted Dec 16, 2019 12:44 PM)

General Help and Questions » How does the pricing between Stripe and Lynbrook compare?

That's the virtue of Stripe - they're a bit more expensive than Lynnbrook, but they're willing to work with low-volume accounts.

(Posted Dec 12, 2019 9:05 PM)

Feature Requests » Is there any plan to auto channel bridge Airbnb daily or weekly?

It isn't looking optimistic for being able to automate Channel Bridge, because of increasing security restrictions and the way it has to operate as a browser plugin. While theoretically technically …

(Posted Dec 12, 2019 2:37 PM)

General Help and Questions » Remotelock Integration not finding locks

Good news, folks: the RemoteLock API now does support z-wave locks! https://www.ownerreservations.com/support/articles/integration-remotelock-door-locks

(Posted Dec 11, 2019 1:48 PM)

Feature Requests » Add a custom field for the OR-hosted ribbon calendar

So what is the business purpose you'd intend to use this for? Just trying to understand your goal.

(Posted Dec 5, 2019 12:40 PM)

General Help and Questions » Calendar Sharing with Cleaners

No, only the Portal Access requires the premium Property Manager feature. You can read more about the various options for communicating with cleaners here: https://www.ownerreservations.com/support…

(Posted Dec 5, 2019 12:39 PM)

Feature Requests » Add a custom field for the OR-hosted ribbon calendar

Can you provide more specific examples of exactly how you're trying to use this? You can send guests to the URL for your website if you have one, that way they can see all your properties if you hav…

(Posted Dec 5, 2019 12:00 PM)

Feature Requests » Texting (SMS) from OwnerRez

Unfortunately not. Hopefully next year sometime.

(Posted Dec 4, 2019 11:01 AM)

Developer Community » Widgets - Web Discount Codes

We do support discount codes now. https://www.ownerreservations.com/support/articles/discount-codes Is there something else you're looking for?

(Posted Dec 4, 2019 8:08 AM)

General Help and Questions » Hosted web-site descriptions

You'll find this table useful: https://www.ownerreservations.com/support/articles/channel-management-api-integrations-property-field-differences

(Posted Nov 30, 2019 3:06 PM)

General Help and Questions » Modify a quote and discount close to arrival in VRBO after integration

Inquiries from VRBO and Airbnb are best handled in their own websites/apps, because they do not send us enough contact information for OwnerRez to be able to respond to the inquiry. Once the guest m…

(Posted Nov 26, 2019 4:28 PM)

General Help and Questions » Separate email address for rental property

Can both of you try editing forum posts again please? *I* can do it, and the engineers say there was a forum bug that might have been causing problems which has been fixed.

(Posted Nov 25, 2019 1:57 PM)

Feature Requests » Automagic photo resizing for integrated channels

This would be better handled as a support ticket, as there should not be this problem. Can you send it in that way please?

(Posted Nov 25, 2019 10:26 AM)

General Help and Questions » How to download past guests Mailing Address details

Yes! Go to the CRM menu and select Guests. This lists all your guests and their information, including emails. In the upper right corner is an Export button, where you can dump the report to Excel…

(Posted Nov 25, 2019 10:25 AM)

General Help and Questions » Dashboard?

Kind of. There is a Daily Checklist report that includes much of this information.

(Posted Nov 25, 2019 10:23 AM)

General Help and Questions » AirBnB API - Instant Booking Options

1. At the moment, you can't: Airbnb's API does not support request-to-book, only instant booking. If request-to-book is a hard requirement, you cannot use the Airbnb API. 2. It is impossible to *ab…

(Posted Nov 25, 2019 10:21 AM)