Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1472 posts
Topic

General Help and Questions » Calendar Import/Export Conflicts

No, it is unfortunately not possible to do this.  But as far as we are aware, the apparent conflict doesn't actually do anything beyond looking odd in your Vrbo calendar, because it is just an illusi…

(Posted Mar 19, 2024 10:04 PM)

Feature Requests » Highlight Holiday dates

That's actually an option - you can set the color for holidays to be displayed as, but if that's set to be the same as regular days, they're effectively invisible. Please write in to the Helpdesk…

(Posted Mar 19, 2024 9:57 PM)

General Help and Questions » VRBO booking request triggered confirmation email

I suspect this may be related to the trigger settings - you most likely want to make use of a Condition based on Pending Status. Can you write in to the Helpdesk with the specific booking, and we…

(Posted Mar 19, 2024 1:47 PM)

Feature Requests » Cohost messaing from OR to show as Cohost, not owner

Not yet - you'll want to watch our product update blog posts for the announcement. https://www.ownerrez.com/blog

(Posted Mar 19, 2024 9:56 AM)

Blog » Google Vacation Rentals Now Available for All!

If we currently have it setup as Criteria > Listing Sites > All, (which includes GVR), can we just keep it this way?? by TreasureIsland (/forums/users/347392357) – Mar 18, 2024 11:41 PM (UTC) S…

(Posted Mar 18, 2024 10:22 PM)

General Help and Questions » Airbnb Importing property - Errors

No matter what, it shouldn't be crashing.  We'll take a look at your support ticket and get to the bottom of the issue.

(Posted Mar 18, 2024 10:20 PM)

General Help and Questions » Contact info in email footer

You most likely need to make change in your Theming section: https://www.ownerrez.com/support/articles/theming If you need further assistance, please write in to the Helpdesk with full detail…

(Posted Mar 18, 2024 10:19 PM)

Feature Requests » Booking widget by clicking on monthly calendar date

Someone told me you can pare down the booking widget so that the phone/email fields aren't there...I think they meant required.  I wish at the very least you could remove them from showing.  It's lik…

(Posted Mar 18, 2024 12:39 PM)

General Help and Questions » Triggers not being sent?

I tend to think not, but really I'd need to look at the specific case to know for sure.

(Posted Mar 18, 2024 10:27 AM)

General Help and Questions » Triggers not being sent?

We're not aware of any large-scale cause for this, but, there are a great many possible reasons in specific individual cases, some of which are not obvious.  Please write in to the Helpdesk with spec…

(Posted Mar 17, 2024 9:10 PM)

General Help and Questions » Channel Bridge works for 2 of 3 properties on first import

Please write in to the Helpdesk with specific examples, including screenshots.  Also, in this message, please provide a list of your property names and their Vrbo listing numbers.  It sounds from you…

(Posted Mar 17, 2024 9:07 PM)

General Help and Questions » Minimum Stay for Last Minute Bookings -Pricelabs

if I set this up on Pricelabs will that feed through OR Yes, assuming you've connected PriceLabs to your OwnerRez account as explained here: https://www.ownerrez.com/support/articles/pricelab…

(Posted Mar 16, 2024 9:24 PM)

Feature Requests » PM Commission in Period Report

It's not exactly clear what you're looking for - can you explain in more detail, maybe with some specific examples?

(Posted Mar 16, 2024 11:47 AM)

Template/Design Share » Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

A feature request wouldn't help much, I'm afraid. You can already do this with Airbnb. With Vrbo, they don't have an API to allow that - believe me, we've asked.  Hopefully they will add one …

(Posted Mar 15, 2024 11:23 PM)

Template/Design Share » Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

Yes, that's correct, it is not, for several reasons. 1. Its purpose is to complete missing information for a booking, such as, not just the guest's contact information, but potentially their cred…

(Posted Mar 15, 2024 5:50 PM)

Feature Requests » Mobile Messaging

Not quite yet, but it's expected in the near future.

(Posted Mar 15, 2024 12:13 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

Just looking to ask about PriceLabs and the Google Price Accuracy Policy before going through the setup if it won't work. I did read the policy carefully.  Will the prices "push" from OwnerRez or do …

(Posted Mar 15, 2024 10:47 AM)

Feature Requests » Block bad guest

We have confirmed that Airbnb's API integration includes no support for this feature, so, it is not possible for us to make use of it.

(Posted Mar 14, 2024 10:24 AM)

General Help and Questions » Channel Bridge

Hmm.  We're looking into this, and may reach out to you directly.

(Posted Mar 13, 2024 3:42 PM)

Feature Requests » Block bad guest

Unfortunately, this isn't really possible. IP addresses are commonly shared and reassigned regularly, so that, while it is indeed technically possible to block a particular IP address, it wouldn'…

(Posted Mar 11, 2024 11:03 AM)