Experience the difference of "Elite".

Lydia B

Joined May 2019
159 posts
Topic

Feature Requests » Floor Plans, potrait photos, search option for forums

You can make your own tab called "Floor Plan" if you want - just go to Hosted Website Settings and choose "Create Page". Include it in the top menu, or as part of a drop-down list. I have portrait ph…

(Posted May 24, 2020 1:35 PM)

General Chat » Credit Card Processing

I use Stripe and have generally been happy with them. I know they won't refund my fee so I have something in my Rental Agreement that a $50 processing fee will be withheld if someone cancels (even if…

(Posted May 19, 2020 2:21 PM)

General Help and Questions » HELP! AirBnb Bookings Not Showing Full Payment

***UPDATE*** Apparently there was a blip in the system with ABB. Of course the wonderful folks with OR got it resolved in no time flat. THANK YOU!!! *********** What am I forgetting? I'm API integ…

(Posted May 17, 2020 12:23 PM)

Feature Requests » Allow email/triggers to be set by hours or days and also send SMS

If you go to your Trigger settings, the second line, labeled "time" gives you the option of choosing "after" or "before" - and then you can choose "booking has departed".

(Posted May 12, 2020 2:10 PM)

General Help and Questions » Not Receiving Inquiries from VRBO with API

Hi, Ken: You still recommend using the VRBO and ABB systems even when API integrated?

(Posted May 12, 2020 12:33 PM)

General Help and Questions » Not Receiving Inquiries from VRBO with API

I just integrated with VRBO via API. Last night I received a notice from VRBO of an inquiry. But I've not received a notice from OR of the inquiry nor is it showing up in my Inquiries tab. I'm sure i…

(Posted May 8, 2020 11:00 AM)

General Help and Questions » OpenEdge - I DO NOT recommend!

VRBO is testing the API with some owners but not open to everyone. Hopefully those who are in the test will do well and they will let more folks in.

(Posted May 7, 2020 8:42 PM)

Blog » Automation in OwnerRez

I use LOTS of trigger emails, including info similar to what you mention. And, yes, it's a 3 AM thing! Hahahaaa! I've not had an issue with it, but I'll keep an eye on whether folks are opening them …

(Posted May 4, 2020 8:50 PM)

Blog » Automation in OwnerRez

Totally out of curiosity - what would need to be that time specific? I'm always looking for good ideas from other owners/managers.

(Posted May 3, 2020 9:04 PM)

General Help and Questions » Trigger to Canceled Booking

Alece: To amend my recent answer - I have created a new "Custom Field" called "COVID" where I make notes if someone cancels. I'm doing that so I have a record, but it may also be something I'll sort …

(Posted Apr 30, 2020 10:35 PM)

Feature Requests » Cancellation Policy tracking

Rich: Do you send a trigger email to guests right after they book reminding them of your cancellation policy and encouraging them to purchase Travel Insurance with CFAR? Some of us have started doing…

(Posted Apr 30, 2020 10:03 PM)

General Chat » Xtra Guest Fee Amount ?

There's a good amount of discussion about this in various social media groups. A number of folks suggest you just figure out how often you have extra people and then calculate that into your base rat…

(Posted Apr 30, 2020 11:59 AM)

General Help and Questions » Trigger to Canceled Booking

I have not. And with all the crazy going on these days it would be nice to be able to send something to folks who had to cancel. Maybe CHRIS or PAUL or someone can help us.

(Posted Apr 28, 2020 2:16 PM)

General Help and Questions » Payment timeline

Go to Properties, then Rules.

(Posted Apr 26, 2020 3:09 PM)

General Help and Questions » Call out page and cancellation policy

Chuck: I'm hoping you're a member of the Facebook page for "Unofficial OwnerRez Support Group." If you go there and search a post from Donna Buono from Feb. 9 you will see an explanation of how to …

(Posted Apr 25, 2020 2:43 PM)

General Help and Questions » Is there a merge field code for Discount amounts? How about surcharges?

If you are OK showing everything in the same place in your RA, could you use the {BCTAB} which is the table showing all charges?

(Posted Apr 21, 2020 4:33 PM)

General Help and Questions » Search function for this forum?

Glad you're asking questions! We all do. :-) Click on the "Support" tab at the top and use the search bar. It will return anything that matches, be it from the Forum, or a Blog or anything else. …

(Posted Apr 21, 2020 4:28 PM)

General Help and Questions » How to get optional discount applied only to rent on a quote

When you set up the discount, did you check the box under "Options" for "Categorize this as a 'rent" line item"? Also, I put mine as "Position 2" so it shows up right under the rent. That's the way …

(Posted Apr 21, 2020 4:22 PM)

General Help and Questions » How to Trigger a certain day????

Hahahaaaa! Love you, toooooo!!! That's my workaround. Hoping someone has a MUCH EASIER route. Are we having fun yet?!?!?

(Posted Apr 16, 2020 5:34 PM)

General Help and Questions » How to Trigger a certain day????

This may seem a bit complicated, but it's really more tedious than anything. Unfortunately, at this point you can't say "send this on Sunday if there's a renter." Write your email. First Trigger: …

(Posted Apr 15, 2020 10:24 PM)