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Scott J

Joined March 2019
167 posts
Topic

Blog » Integration With Enso Connect

The fact that you think collecting biometrics (that obviously don’t stay siloed) is all fun and games is a huge turn off.

(Posted 2 days ago)

Blog » Integration With Enso Connect

Big drawback I see of Enso is their use of biometrics on guest IDs. Guests have a hard enough time trusting their IDs with just me to have on file, a lot are going to resist this Prison Planet ma…

(Posted 4 days ago)

Blog » Integration With Enso Connect

Where can we learn more about these features?: * Increase revenue with upsells, affiliate links and fees * Know and trust guests with white-labeled verification tools * Build and showcase your …

(Posted Mar 21, 2024 9:00 PM)

Feature Requests » Put guests' Inquiry comments in Booking conversation

I just realized that when a guest goes to my website to start the booking process, and that when the inquiry is made as the first step in that process, if they make a comment, that comment does not c…

(Posted Mar 18, 2024 10:31 PM)

Feature Requests » Booking widget by clicking on monthly calendar date

I'm not getting what the issue is. On my website booking widget I put in the dates and number of guests, and the price pops up. What am I missing?   https://uc.orez.io/w/files/21e4103659d0413…

(Posted Mar 18, 2024 10:18 PM)

Feature Requests » Send only Display Names on Reviews to Vrbo

Excellent - thank you Joel!

(Posted Mar 5, 2024 3:52 PM)

Feature Requests » Send only Display Names on Reviews to Vrbo

Did you get that patch in place for this, Joel? I have a guest waiting to post their review anonymously. Thanks!

(Posted Mar 5, 2024 3:48 PM)

Feature Requests » Send only Display Names on Reviews to Vrbo

Great, thanks Joel!

(Posted Mar 4, 2024 11:14 AM)

Feature Requests » Send only Display Names on Reviews to Vrbo

I just discovered that when a guest chooses to use a display name instead of their real name on their review of their direct-booked stay, Vrbo displays their real name instead when that review gets s…

(Posted Mar 3, 2024 11:12 PM)

General Help and Questions » OR Channel Syncing is Failing

That being the case, using your new alert system to inform us about the status like this would be much appreciated, since support staff is hard-pressed to respond to every ticket on it. Also, I'm…

(Posted Mar 1, 2024 4:18 PM)

General Help and Questions » OR Channel Syncing is Failing

I'm extremely disappointing and find it totally unacceptable that it took three days to get a reply from OR support for the one technical glitch causing issues with my listings. And then I was told t…

(Posted Mar 1, 2024 3:40 PM)

Feature Requests » Ability to send guests billing statement with breakdown of charges without having to create a quote first

This is great - thank you very much!

(Posted Mar 1, 2024 12:51 AM)

General Help and Questions » OR Channel Syncing is Failing

Yesterday and today I have been getting notices from OR of API syncing failures. First with Airbnb. I added a couple dozen photos to each of my three listings yesterday, and soon after that OR se…

(Posted Feb 28, 2024 7:22 PM)

Feature Requests » Ability to send guests billing statement with breakdown of charges without having to create a quote first

From time to time, guests ask me to send them a statement that they can use to get reimbursed or to use for their own business records. But unless I have created a quote first, I am not able to s…

(Posted Feb 27, 2024 3:57 PM)

Blog » New Inquiry Triggers, Major Trigger Redesign, No More Platform Email for Booking.com, Improved Property Mapping Warnings Layout!

I should clarify that those two alerts I got this morning were from OwnerRez, not Vrbo.

(Posted Feb 23, 2024 11:05 AM)

Blog » New Inquiry Triggers, Major Trigger Redesign, No More Platform Email for Booking.com, Improved Property Mapping Warnings Layout!

Okay, so I got two alerts this morning that the same inquirer messaged me in two separate instances about an hour ago,, yet neither of those messages are showing either in the inquiry’s conversation …

(Posted Feb 23, 2024 11:01 AM)

Blog » New Inquiry Triggers, Major Trigger Redesign, No More Platform Email for Booking.com, Improved Property Mapping Warnings Layout!

Here's a technical confusion. I just received an inquiry via Vrbo. When I went to answer it, there is no way to do so via Conversation. So on the inquiry's Overview page, I click on "Answer" …

(Posted Feb 23, 2024 2:54 AM)

Blog » New Inquiry Triggers, Major Trigger Redesign, No More Platform Email for Booking.com, Improved Property Mapping Warnings Layout!

I would also like to get an email that a booking started on my website has been abandoned.

(Posted Feb 22, 2024 6:48 PM)

Blog » New Inquiry Triggers, Major Trigger Redesign, No More Platform Email for Booking.com, Improved Property Mapping Warnings Layout!

Also, Paul, what about triggers for abandoned bookings?

(Posted Feb 21, 2024 4:42 PM)

Blog » New Inquiry Triggers, Major Trigger Redesign, No More Platform Email for Booking.com, Improved Property Mapping Warnings Layout!

Thank you very much for all that clarification, Paul!

(Posted Feb 21, 2024 4:34 PM)